Vice President, Product Design

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.##
** Job Description
**** What You Will Do*
* • You will lead a multidisciplinary team of product designers, UX researchers, and design ops professionals.  
• As a leader in Design, you will develop a thorough understanding of customer expectations and competitor activity. This role requires expertise to deliver the product design strategy as well as demonstrable team leadership experience, to lead the team to success.  
• Continuously assess market trends, user insights, and competitive landscape to inform design decisions.  
• Apply fundamental user experience, design, and research principles to deliver products that meet our customers’ needs.  
• Inspire and coach the product design team to deliver best practice product design by creating a user centric department  
• Build a consistent and compelling user journey across our brands product portfolio to maximize consumer metrics.  
• Strong understanding of design systems, UX principles, and accessibility standards.
** More specifically:*
* • Market Analysis – Conduct market research to identify customer needs that our products can fulfil, assess the market’s current and future trends and figure out the competitive landscape.  
• Product Strategy – Device product strategy to drive product vision, respond to market needs, compete effectively with other providers, communicate product value, extract value for Sprinklr (through effective pricing and packaging), drive partnership with implementation and integration partners.  
• New Product Introduction – Ideate new opportunities, align internal stakeholders, sign-on definition partner customers, set goals with sales leadership, create and execute launch plans, analyze new product success and improve GTM.  
• Company/Product Positioning and Messaging – Identify customer segments, determine product positioning in the same and value proposition. Build effective communication to serve the same. Participate at industry conferences, forums, social media and other communication channels to spread the company mission and product messaging. Work with industry analysts to position products effectively.  
• Offering the opportunity to have a significant impact on the strategic direction of the company, being involved in decision-making processes that shape the overall product design and user experience strategies.
** We focus on our mission**:
Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites:
Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
* Lead a new category of enterprise software that we call Unified-CXM.
* Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
* Create a culture of customer obsession, with trust, teamwork and accountability.
** We believe in our product**:
Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone —…