Account Manager - Zoho

Austin, United States | Posted on 10/01/2025

Over the past 30 years, Zoho's portfolio of cloud-based business software has grown from a single online word‑processing tool to a comprehensive product suite that covers an industry‑leading range of use cases, including sales, marketing, support, accounting, human resources, project management, business intelligence, and custom app development. With 55+ products on offer—and even more in the development pipeline—Zoho is a powerful, integrated ecosystem of advanced business solutions.

We're looking for a strategic relationship-builder with a passion for business software and customer success. As an Enterprise Account Manager, you'll work closely with some of our largest customers, ensuring they’ve had a smooth implementation and continue to get value from their Zoho investment. You’ll be their trusted advisor—checking in regularly, helping them explore new ways to optimize their ecosystem, and identifying opportunities to expand their Zoho footprint.

This is a quota‑carrying role with quarterly revenue goals, and successful performance is rewarded through sales commission structures.

Please note, this role requires reporting to the office 5 days a week. If you are interested, attach a cover letter along with your application

• Confident Communicator – Lead conversations with customers across industries, translating complex needs into clear solutions.
• Customer Advocate – Listen deeply, identify root issues, and guide clients toward meaningful outcomes that improve their experience.
• Sales-Driven – Own a quarterly revenue target through strategic upsell, cross‑sell, and service opportunities.
• Tech‑Savvy – With over 60 applications in our suite, you’re naturally curious, quick to learn, and excited by new tools and platforms.
• Engaging Presence – Comfortable on daily video calls, you’re proactive in setting meetings, following up, and keeping momentum going.
• Business Software Fluency – Understand the value of tools like CRM, IT management, BI, and marketing automation—and how they solve real‑world business problems.

Our top performers don’t just meet expectations—they redefine them. They treat every interaction as an opportunity to add value, regardless of job title or function. If you’re someone who takes ownership, leans in, and thrives in a fast‑moving environment, you’ll do well here.

• Proactively engage with Zoho’s most strategic accounts through calls, emails, and virtual meetings to build trust and long‑term relationships
• Understand each customer’s evolving needs and identify opportunities to expand their Zoho investment through upsell and cross‑sell strategies
• Own the full sales cycle—from identifying opportunities to crafting proposals, managing your pipeline, and closing deals
• Collaborate cross‑functionally with marketing, legal, finance, and product teams to solve problems, deliver a great customer experience, and ensure long‑term success

• Embrace working in a diverse, global environment where different perspectives make us stronger
• Think on your feet and adapt quickly when things shift (because they will)
• Stay grounded in the face of complexity and ambiguity—you don’t need everything perfectly defined to move forward
• Pitch in wherever needed, with patience and a team‑first mindset
• Give and receive feedback with humility, always aiming to help the team grow

• We’re proudly private – Zoho isn’t chasing an IPO or exit. We invest in long‑term innovation, our people, and a culture that values humility and autonomy. If stock options are your goal, this may not be the right fit.
• We hire for the long haul – We support our employees with the expectation of mutual loyalty and growth. If you’re just looking for a short‑term stop, this likely isn’t it.
• You should genuinely enjoy software – A real interest in business and enterprise technology is key to thriving here. If software isn’t your thing, neither is this role.
• We value mindset over job titles – Flexibility, curiosity, and ambition matter more to us than status or hierarchy.
• Learning is part of the job – Our most successful team…