Machine Learning Engineer — Trust and Safety; Account Trust at Apple Inc. Austin, TX

Machine Learning Engineer — Trust and Safety (Account Trust) job at Apple Inc.. Austin, TX. The Trust and Safety group at Apple is responsible for ensuring that users of Apple’s services and products have genuine and safe experiences. Within Trust and Safety, our team ensures the protection of several systems, including Apple’s account creation flows and iMessage spam. The solutions we deploy help us keep Apple ecosystem safe, while mitigating constant attack by external actors.

We are seeking a machine learning engineer who will strive to turn huge amounts of data into actionable insights that improve safe customer experience. Successful candidates will have a demonstrated history of self‑directed research and investigations spanning sophisticated, interdependent systems that led to novel insights directly impacting well‑defined success metrics.

• Maintain a deep understanding of Apple’s account types, services, and evolving protection systems.
• Simplify complex systems and communicate technical concepts to non‑technical audiences.
• Analyze user behavior from diverse data sources, building narratives that explain fraudulent activity and attack methods.
• Build strong partnerships to close data gaps and mitigate attack vectors.
• Identify weaknesses, propose better fraud‑fighting tools, and anticipate attacker adaptations.

• Proven experience in anti‑fraud (or similar) with at least two complex investigations in incomplete data environments, demonstrating initiative and measurable impact.
• 3+ years of experience with big data tools (SQL, Spark, Splunk, Python, Jupyter Notebook).
• Familiarity with machine learning algorithms including classifiers, clustering algorithms, and anomaly detection.
• Experience collaborating across engineering and non‑engineering teams.

• Experience with Python, Scala, Java, or similar, including relevant libraries (e.g., scikit‑learn, Tensor Flow, PyTorch, Spark MLlib).
• 2+ years of industry software development experience using source control (e.g., Git).
• Hands‑on experience implementing machine learning solutions (classifiers, clustering, anomaly detection).
• Advanced degree (MS/PhD) in a quantitative field (Computer Science, Statistics, Mathematics, Operations Research).
• Effective interpersonal, written, and verbal communication skills.
• Curiosity, integrity, and a passion for learning and enhancing the Apple customer experience.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.