Technical Analyst II

** Responsibilities
* * Under direct supervision of the IT Operations Manager, responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet Dell Medical School business requirements. The Technical Analyst II supports Dell Medical School equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel.

The Technical Analyst II adheres to and supports Dell Medical School policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT equipment, A/V equipment and supported software within the clinical, education, research and faculty/staff work spaces.
* Installs, troubleshoot/repair hardware and software per ITS standards and guidelines, including but not limited to standard applications, drivers, terminals, computers, printers, cabling, AV components and related software products.
* Analyzes and provides hands-on support for moderate to advanced inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas as needed.
* Analyzes and provides hands-on support for requested clinical software and hardware managed by the Customer Success Team. Determines appropriate technical area or vendor in collaboration with Clinical Engineers to resolve issues.
* Effectively works with customers, Service Desk and Technical Services personnel.
* Forms productive relationships with internal customers by listening, clarifying, and responding effectively.
* Maintains documentation for each incident or request, and escalates complex problems to the next level of support. Logs and tracks incidents/request via Service Now.
* Performs preventative maintenance.
* Aids and trains users on school technology.
* Coordinates front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies. Identifies and documents faults and failures within complex Audio/Visual systems.
* Mentors junior staff and works to develop the collective team towards more mature processes and technology discipline.
* Recommends process changes that improve the implementation, maintenance and support of ITS desktop equipment and software.
* Administers and monitors the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate.
* Successfully troubleshoots advanced applications problems independently.
* Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
* Other related duties as assigned.

Provides advanced desktop support and technical assistance using strong interpersonal and customer service skills for medical providers, faculty, and staff by answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool.

Other duties as required to meet organizational goals and objectives.
** Required Qualifications
** High School Diploma/GED and 2 years of relevant experience or an Associate’s Degree in a CS related field and one year of experience. Basic certification in A+ and Microsoft Products. Working technical knowledge of network protocols, operating systems, and standards.
* Relevant education and experience may be substituted as appropriate.
* ** Preferred Qualifications
**** Salary**  $52,000 + depending on qualifications    
** Working Conditions
**** Start Here, Change the World
** At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture.

Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world.

Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

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** Comments and Inquiries:
** Email comments to hrscxas.edu. For questions or concerns regarding equal opportunity only, contact .Additional information for applicants can be found on the Human Resources web page: .  For more job information, call the Human Resource Service Center at , or toll-free at .
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