Manager, Digital Product Management, Mid Level

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Job Summary:

Charles Schwab is committed to transforming the finance industry through innovative thought and creative problem solving. The Digital Product Manager will collaborate with various stakeholders to streamline processes and enhance efficiency, managing product communications, schedules, and outcomes while ensuring alignment with strategic objectives.

Responsibilities:

• Work closely with stakeholders and business partners to remove blockers, manage schedules, align on priorities, and optimize outcomes.

• Schedule and manage meetings with stakeholders and business partners.

• Manage a product management dashboard with internal and vendor partners.

• Create and manage presentation decks to influence stakeholders and leadership for future state.

• Meet regularly with internal and external teams, marketing partners, and technical audiences to document product and tech requirements to meet the needs of our customers.

• Own all aspects of the platform, from development and implementation to production, including understanding stakeholder needs, prioritizing potential solutions, and measuring success through key metrics.

• Ensure our technology ecosystem can support the strategic objectives and use cases identified by business and marketing partners.

• Evaluate existing technology, processes, and operating models to identify and capitalize on opportunities for optimization and improvement.

• Advocate for holistic approaches to marketing capability solutions with a focus on automation, scale, and efficiency.

• Provide the bridge between the business and/or marketing stakeholders and the platform and technology teams supporting those products, ensuring priorities are clearly aligned across all stakeholders.

• Build a good understanding of platform features, capabilities and enhancements to support the business and stakeholders, identify opportunities for piloting new features and products, with a focus on long-term adoption of enhancements.

• Understand business objectives, and support the translation of those objectives into detailed use cases, business requirements, documents logic, and provide all other documentation and input required by technology partners.

• Develop a deep understanding of client needs, build close relationships with key stakeholders, and deliver positive outcome-oriented solutions.

• Support the development of documentation, training, best practices, and other resources to increase overall adoption and efficiency of the broader team.

Qualifications:

Required:

• 3+ years of full-time work experience with product management, preferably within a large organization.

• Current working experience with Schwab systems and processes

• Experience in developing and executing product strategies and roadmaps, business cases, and other product development responsibilities.

• Experience with communications spanning a range of needs; knowledge and experience with UI/UX.

• Strong creative-problem solving abilities, process optimization, and ideation when dealing with complex digital ecosystems.

• Dynamic relationship, partnership, and collaborative skills; a strong teammate with experience working with others to champion initiatives across multiple departments.

• Strong project management skills, including diligence, high sense of responsibility, and the ability to work efficiently, independently, and proactively.

• High degree of comfort dealing with ambiguity, motivated to get results while operating autonomously in a dynamic and fast-moving work environment.

• Excellent communication skills, both written and verbal, as well as the ability to develop concise and effective…