CRM​/ERP Technical Business Analyst_Austin, TX

CRM/ERP Technical Business Analyst

Location:

Hybrid (must go to Austin office as requested)

• Lead and facilitate requirements gathering, stakeholder interviews, and workshops to capture business needs and system requirements.
• Analyze business processes, data flows, and system dependencies to identify gaps and recommend improvements.
• Translate business needs into detailed functional and technical specifications, user stories, and process documentation.
• Collaborate with developers, architects, and QA teams to ensure solutions align with business goals and technical standards.
• Support testing, validation, and user acceptance to confirm that implemented solutions meet defined requirements.
• Maintain documentation for requirements, workflows, and data mappings, ensuring traceability and compliance with governance standards.
• Serve as a liaison between business stakeholders and IT throughout the project lifecycle, supporting Agile and/or SDLC methodologies.

• 8+ years of experience as a Business Analyst, with at least 4 years in a technical or enterprise systems environment.
• Proven experience gathering and documenting requirements for complex IT systems or integrations.
• Excellent communication, facilitation, and documentation skills, with the ability to translate between business and technical audiences.
• Strong problem-solving skills and attention to detail.

• Experience working with SaaS/COTS software implementations or data migration/integration projects.
• Familiarity with business process modeling tools (e.g., Visio, Lucidchart) and requirements management tools (e.g., Jira, Azure Dev Ops, Confluence).
• Certification such as CBAP, PMI-PBA, or Agile/Scrum Master preferred.

• Strategic thinker who can connect business goals with technical execution.
• Strong collaboration and stakeholder management abilities.
• Adaptable to fast-paced environments with evolving priorities.
• Commitment to quality, accuracy, and continuous improvement.