Director, People Operations - Hybrid

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** Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of , , and , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

We are seeking a
** strategic and experienced Senior Manager of People Services
** to lead our People Services and Payroll functions. This role will oversee the team responsible for ensuring seamless execution of core people services operations, accurate payroll processing, and strict adherence to employment regulations. In addition, the Senior Manager will provide leadership in compliance, including oversight of SOX and SOC audit requirements, ensuring strong controls, data integrity, and operational excellence. The ideal candidate is a hands-on leader who thrives at the intersection of HR, compliance, and payroll, driving efficient, scalable, and employee-centric processes while maintaining rigorous governance standards.
** What You'll Do:
**** Leadership & Strategy
*** Provide direction, mentorship, and development for the People Services team, establishing clear priorities and ensuring consistent delivery of best-in-class operational support.
* Partner with People Experience, Finance, and Legal leaders to align People Services initiatives with organizational goals and compliance requirements.
* Lead continuous improvement efforts by driving process optimization, automation, and system enhancements that enable scalability and efficiency.
* Build strong cross-functional partnerships with HRIS, HRBPs, Talent Acquisition, and business leaders to ensure alignment and successful execution of people operations initiatives.
** Payroll Management
*** Provide strategic oversight of global payroll operations, executed through the Manager of Global Payroll, ensuring accuracy, timeliness, and compliance with federal, state, and international regulations.
* Partner closely with Finance and Accounting teams to reconcile payroll data, support audits, and deliver accurate payroll-related reporting.
* Collaborate with the Payroll Manager to evaluate and manage payroll vendor relationships, driving service quality, efficiency, and value.
* Maintain organizational compliance with wage, tax, and reporting obligations across all jurisdictions.
** Compliance & Risk Management
*** Proactively monitor evolving federal, state, and international labor laws and regulations, ensuring organizational compliance across all jurisdictions and mitigating potential risks.
* Lead internal compliance audits and partner with external auditors to support SOX and SOC compliance requirements, including the preparation of documentation, remediation of findings, and continuous improvement of controls.
* Safeguard employee data accuracy and integrity while ensuring compliance with data privacy and security requirements, including GDPR, HIPAA, SOX, and SOC standards.
* Develop, implement, and maintain compliant policies, processes, and procedures related to payroll, leave administration, timekeeping, and other HR operations, ensuring alignment with internal controls and external regulations.
* Partner with Legal, Finance, and HR leadership to assess compliance risks, strengthen governance practices, and ensure readiness for regulatory and audit reviews.
** Immigration
* ** Own and oversee all immigration-related processes, including visa sponsorship, work authorization, and compliance with global immigration laws and regulations.
* Partner with external immigration counsel and internal stakeholders to manage case strategy, filings, renewals, and audits, ensuring accuracy and timeliness.
* Provide guidance and…