Benefits Administrator

Title: Benefits Administrator

Description: The Benefits Administrator position is responsible for assisting, prioritizing and delivering the day‑to‑day operations of company benefits programs (group health, dental, vision, short‑term and long‑term disability, life insurance, accident plan, flexible spending plan, retirement plans, EAP assistance, leave of absence, etc.). This includes day‑to‑day interactions with external benefits vendors, facilitating and coordinating internal transactions (including invoicing), participating in calendar governance activities (audit, government reporting, annual filings, etc.)

and managing employee requests. The role provides excellent customer service care and compassion, ensuring the best employee experience in meeting their needs and ensuring employees understand what benefits are offered by the company. It involves answering any questions employees have by communicating with insurance and savings providers to resolve issues, objectively clarifying situations, identifying problems and working proactively on solutions, and sharing difficult information when necessary.

As a member of the NORAM Center of Excellence for Compensation and Benefits, International Mobility and Immigration, the Benefits Administrator will collaborate primarily with USA HR Partners and PSS to ensure alignment and co‑execution of the implementation of USA Benefits (health, wellbeing, insurance, leave and EAP) policies and processes.

• Support core Benefits administration and operations
  • Maintain quality of our benefits database.
  • Work closely with the HRIS team to monitor the flow of benefit information including Workday, Benefit Solver, Fidelity and payroll.
  • Ensure timely, complete and accurate maintenance.
  • Update and keep employee records.
  • Monitor data cleaning, establish and maintain records, files and data resources; update with providers (Workday, Businessolver, Fidelity, payroll).
  • Handle any troubleshooting procedures.
• Secure our invoice processing externally and internally
  • Process Benefit‑related invoices as needed.
  • Coordinate with Company Finance when necessary.
  • Partner with carriers, brokers and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed.
• Provide Employee Support
  (as such but not limited to):
  • Perform customer service functions by answering benefit‑related employee requests and questions.
  • Escalation point for 1st Point benefit queries.
  • Advise employees of their benefit options directly or via PSS KISS system.
  • Maintain Benefits websites.
• Secure the reliability of our Benefits Payroll
  • Audit and ensure timely payment of monthly premiums and/or solve issues.
  • Perform weekly audits of the benefit deductions for payroll.
• Support the overall Benefits administration priorities such as but not limited to:
  • HIPAA:
    Plan and execute HIPAA training for staff that touches benefits; to be fully documented and completed by October each year.
  • COBRA:
    Work with the COBRA Administrator to ensure timely notices when needed.
  • Prepare data for the non‑discrimination test and respond to census requests from vendors.
• Support Company Wellbeing administration program
  (Delivery and promotion of Energize for Life throughout the year):
  • Participate in the creation and development of our new well‑being platform.
  • Ensure the administration of the program and check employees eligibility.
  • Follow enrollment and participation statistics to identify possible improvement in communication plan.
  • Update training materials (new employee guide, specific portal information update).
  • Create wellbeing/benefits related communication emails.
  • Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested).
• Support 1st Point HR (responses to employees tier 2 and above Benefits related cases in Service Now (KISS), meeting required SLAs, etc.)
  • Respond to specific benefit related questions not known to 1st Point HR.
  • Record personal info update/dependent info update in Benefit Solver for fields not updated via Workday…