ERS - Deputy Director of Human Resources

Our mission is simply stated: ERS offers competitive benefits to enhance the lives of its members. Each team member across the agency contributes to our ongoing success. ERS is open for business five days a week, 8:00 am to 5:00 pm, to meet customers where they need us: in person, on the phone, in their communities, and online. ERS currently offers opportunities that include flexible work schedules.

ERS is seeking a Deputy Director of Human Resources to perform highly responsible professional personnel management duties in Human Resources, functioning as a consultant and advisor to the Agency and Director of Human Resources. Assists the director in managing human resource programs and activities, including but not limited to: salary administration functions, benefits, talent management, classification and compensation activities, and policies and procedures that ensure compliance with state and federal laws and regulations, including, but not limited to equal employment criteria, FLSA, FMLA, ADA, Title VII, and the Position Classification Act.

Manages and supervises the work of assigned staff. Exercises discretion in handling information of a sensitive and confidential nature. Works under the minimal direction of the Director of Human Resources, with extensive latitude for exercising initiative and independent judgment.

• Assists the Director of Human Resources in overseeing day-to-day operations of the division, ensuring development and implementation of HR strategies, initiatives, programs, and policies are being met, including but not limited to:
  Talent and performance management; total compensation, training and development, leadership development, employee relations and engagement programs and initiatives.
• Build and maintain a positive and collaborative relationship with the HR team and within the organization.
• Provides oversight, guidance, training and development, support to HR Team for work activities, challenges, and foster solutions.
• Design, implement, and oversee comprehensive Agency leadership development programs—including manager training, regular check-ins, and targeted initiatives that equip leaders with proactive tools and resources to drive effective team management and reinforce alignment with the organization’s culture and values.
• Assist in planning HR Division’s long-term and short-term initiatives, objectives, measurement tools, developing policies and procedures; establishing priorities and evaluating program activities. Lead and implement Agency initiatives and projects related to HR functions and initiatives.
• Oversee HR Division contracts.
• Oversee and assist HRD with division budget, personnel actions, performance reviews.
• Stay abreast of HR best practices, laws, regulations, policies and proposed laws that impact HR activities.
• May represent the Human Resources Division internally and externally, includes; board meetings, stakeholder meetings, committees, agency or EO initiatives, conferences, etc.
• Oversee coordination of HR activities, reports, dashboards, publications, and events that are sponsored or within responsibility of HR division.
• May review and approve personnel actions, offer letters, and various correspondence in HRD absence.
• Assign and/or supervise the work of others as needed.

• Serve as a trusted advisor to employees and managers, handling employee relations matters with professionalism and discretion while fostering legal compliance and a positive workplace culture.
• Proactively manages employee relations matters and leads workplace investigations, including misconduct, conflict resolution, disciplinary actions, terminations, and grievances.
• Review, prioritize, and organize case information by analyzing key details, identifying components that require action, and structuring cases for timely and efficient resolution.
• Follow documented protocols and processes to deliver exceptional customer service and first call resolution.
• Oversee documentation of case actions and maintain accurate records.
• Conduct impartial investigations into employee concerns including unprofessional…