HR Operations Analyst

Location: Austin, Texas (onsite)
Schedule: Monday-Friday, 8 AM – 5 PM
Pay: $30/hour
Type: Consultant 6 months

• Inquiry Management: Serve as a frontline contact for employee questions, ensuring timely, accurate, and professional responses. Use case management tools to track and resolve inquiries, escalate complex matters, and contribute content for internal knowledge articles.
• Employee Lifecycle Coordination: Support onboarding, offboarding, and other HR lifecycle workflows, including background checks, document collection, Workday transactions, I‑9 processing, and coordination with cross‑functional teams and external partners.
• Employee
  
  Experience:
  
  Deliver thoughtful and consistent support at each stage of the employee journey. Use trends from inquiry data to identify recurring issues and recommend areas for improvement.
• Policy & Compliance: Adhere to established HR policies, procedures, and compliance standards to ensure accuracy and consistency across operations.
• HR Communication: Assist in developing clear, user‑friendly communications such as guides, job aids, training materials, and other resources that promote strong HR messaging.
• Process Enhancement: Identify opportunities to simplify workflows and support initiatives focused on increasing efficiency and improving the overall employee experience.

• Gain hands‑on exposure to tools such as Workday, Service Now, Responsive, Articulate
  , and other HR platforms.
• Support system updates, routine audits, testing, data validation, and other operational system tasks.
• Offer ideas and feedback that leverage technology to optimize HR operations.

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field.
• 1+ years of experience in HR operations, HR shared services, customer support, communications, or employee lifecycle processes (internships count).
• Interest in learning HR technology; familiarity with tools such as Workday, Service Now, Canva, or Articulate is a plus.
• Strong communication and interpersonal skills with the ability to support employees at all levels with professionalism and empathy.
• Exceptional attention to detail, organizational skills, and follow‑through.
• Ability to maintain confidentiality and manage sensitive information.
• Strong critical thinking skills, curiosity, and eagerness to grow professionally.
• Collaborative mindset, proactive attitude, and openness to feedback.

• People Operations
• HR Shared Services
• Employee Relations Support
• Employee Experience
• Employee Lifecycle Management
• Onboarding & Offboarding
• HR Case Management
• I‑9 Verification
• Background Check Coordination
• HR Compliance
• Workday
• Service Now
• HRIS Administration
• HR Data Management
• Data Accuracy & Auditing
• Articulate 360 (or Articulate Rise/Storyline)
• Canva
• Microsoft Office (Excel, Outlook, Teams)
• HR Communications
• Creating Training Materials
• SOP Documentation
• Knowledge Base Management
• Professional Written & Verbal Communication
• Process Improvement
• Workflow Optimization
• Cross‑Functional Collaboration
• Problem Solving
• Operational Efficiency
• Confidentiality & Discretion
• Attention to Detail
• Time Management
• Customer Service
• Stakeholder Support

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.