Complex HR Coordinator

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full‑service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —

bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Complex Human Resources Coordinator performs functions in support of the Complex Director of Human Resources and the HR departments of Sonesta Bee Cave and The Stephen F Austin Royal Sonesta hotels. This position coordinates and implements employee programs and events, serves as a point of contact for employee inquiries, ensures smooth HR operations, and handles diverse administrative tasks including assisting with compliance audits, policy implementation, recruitment, onboarding, and training.

This position creates a critical bridge between employees and management.

This description is intended to describe the general nature and level of work; it is not intended to be a complete list of all responsibilities, duties, and skills required.

• Provide necessary information and assistance to employees
• Assist with planning and coordinating employee engagement & hotel events, including employee parties, luncheons, outings, meetings, programs, community service, and training.
• Prepare, post and distribute employee birthday and anniversary cards
• Update and maintain information for employee bulletin boards and hotel newsletters
• Prepare and distribute employee recognition forms and assist with the entire award process as required.
• Assist with recruiting, interviewing, and onboarding as directed by Director of HR.
• Promote Sonesta care card program.
• Participate in hotel Care/Safety committee meetings
• Attend daily employee stand‑ups and weekly staff meetings representing HR department.

• Answer telephones and respond to messages and emails in a timely manner.
• Distribute internal information and forms to other departments and offices as directed.
• Maintain inventory of office and employee engagement supplies.
• Issue employee name tags/lockers and take employee photo and update welcome board at time of hire.
• Conduct and/or assist security with locker audits when necessary.
• Prepare onboarding/orientation information and welcome bags for new hires.
• Record and transcribe committee meeting minutes/notes.
• Assist with compliance audits, program and policy launches and updates as directed by Director of HR.

• Assist Director of Human Resources as required.
• Ensure and maintain confidentiality & professionalism.
• Be a positive problem‑solver, ensuring the professional and smooth execution of the HR department’s agenda, compliance and confidentiality.
• Attend HR related functions, meetings, training, and informational seminars for the benefit of the hotels or as directed.
• Maintain cleanliness of both hotels HR offices, file and storage rooms.
• Flexibility in scheduling required.
• Presence at both hotels required.
• Other duties and responsibilities may be assigned.

• Bachelor’s degree preferred but not required.
• Two to four years of college education in related field with 1 to 2 years related experience in a hotel with at least 200 employees, or an equivalent combination of education and experience.
• Bilingual English and Spanish preferable but not required.

To WOW EVERY Guest, Team member, Partner and Community in which we operate by delivering quality, value and amazing hospitality.

Living our culture of caring is central to the Sonesta way. Respect and care for all is practiced daily. Prioritizing new ideas, beliefs and background is how we create deep connections with each other.

• Treat Each Other with Respect:
  Seek to understand other points of view.
• Commit:
  Actively participate, bring other along.
• Be Authentic:
  Genuine and sincere.
• Communicate…