Director, People Operations - Hybrid

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of Big Commerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

The Director, People Operations is a strategic, forward-looking leader responsible for building and delivering a world-class operational foundation that powers every stage of the employee experience. This role reports to the Chief People Officer and oversees People Operations, Compliance, Payroll, HRIS, and Global Immigration-driving scalability, efficiency, and innovation across our global workforce. With a strong focus on process excellence, data integrity, automation, and AI-driven transformation, this leader ensures our systems, policies, and operations embody Commerce's values and enable our people to do the best work of their careers.

Partnering across the business, the Director, People Operations shapes the future of how we support, empower, and care for our people through seamless, compliant, and modern People Operations solutions.

What You'll Do

* Develop and execute the People Operations and HR technology strategy, delivering a multi-year roadmap focused on efficiency, automation, compliance, and a world-class employee experience

* Lead, mentor, and develop a team of People Operations, Compliance, Payroll, and HRIS professionals, fostering a culture of service excellence, innovation, and continuous improvement

* Oversee global employee lifecycle operations-including onboarding, offboarding, data management, case management, and vendor oversight-to ensure seamless, people-first experiences

* Drive process excellence by assessing, designing, and optimizing scalable solutions across records management, data operations, payroll, and vendor management

* Provide strategic oversight of global payroll governance in partnership with Finance, Accounting and the Payroll team, ensuring accuracy, compliance, and operational alignment

* Lead regulatory and audit compliance efforts, including SOX/SOC and global privacy requirements, ensuring strong controls and audit readiness

* Oversee global immigration programs, ensuring accurate execution, compliance, and a supportive experience for employees and candidates.

* Champion technology-driven and AI-enabled innovation to streamline processes, enhance insights, and scale People Operations

* Partner cross-functionally with Finance, Legal, IT, Talent Acquisition, and HRBPs to support organizational growth and operational excellence

* Ensure robust data governance across all HR systems, maintaining the accuracy, integrity, and security of employee data

* Deliver dashboards, analytics, and insights that inform business decisions and elevate People strategy

* Ensure adherence to global employment laws, data privacy standards (GDPR, HIPAA), and required reporting obligations

* Ownership of global HR policy development, maintenance, communication, and governance, ensuring policies are consistent, scalable, compliant, and aligned with culture

Who You Are

* A strategic People Operations leader with 10+ years of experience across HR operations, HRIS, compliance, payroll, and global workforce support ,4+ years managing people

* Deep expertise in HR technology (Workday preferred), data governance, automation, and scaling systems in global environments

* A bold builder with a growth mindset-agile, curious, resilient, and fueled by grit-who thrives in ambiguity and drives continuous improvement

* Skilled in SOX/SOC, privacy standards, and global employment compliance, bringing strong operational judgment and rigor

* Analytical and insight-driven, with the ability to turn data into clear, actionable recommendations for People and business strategy

* A collaborative influencer who builds trusted partnerships across Finance, Legal, IT, TA, and HRBPs

* A thoughtful operator with exceptional integrity and discretion, adept at navigating complex and sensitive issues

* Future-focused and AI-curious, always exploring innovative ways to streamline and elevate People Operations

* Passionate about creating seamless, people-first experiences that reflect our values and enable employees to do the best work of their careers

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The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories,…