Front Office Supervisor - DoubleTree Suites Hilton Austin

Overview

Job Description - Front Office Supervisor at Double Tree Suites by Hilton Austin (HOT0

CBCN)

Work Location:

Double Tree Suites Austin, 303 W. 15th Street, Austin, TX

The Double Tree Suites by Hilton Austin is seeking a Front Office Supervisor to join the team. The property features 192 rooms and is located within two blocks of the Texas Capitol.

This role is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations to deliver outstanding guest service and financial profitability.

Pay: $20.50 per hour

Shift: Flexible schedule including mornings, mid-day, evenings, weekends and holidays.

We support the mental and physical wellbeing of all Team Members through innovative programs and benefits, in a diverse and inclusive environment. Available benefits include:

• Access to pay when you need it through Daily Pay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: access to a wide variety of educational credentials

Available benefits may vary by property terms and conditions and applicable collective bargaining agreements.

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for the following:

• Assign work and supervise team member performance in Front Office procedures (guest check-in/check-out, lobby flow, luggage assistance, telephone operator services, and determining room rates/availability)
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner
• Support and assist team members in handling guest inquiries and requests
• Schedule and assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Hilton is a leader in the hospitality industry with a long-standing heritage. We look for demonstration of our values including:

• Hospitality - delivering exceptional guest experiences
• Integrity - doing the right thing, all the time
• Leadership - leading in our industry and communities
• Teamwork - being team players in everything we do
• Ownership - owning our actions and decisions
• Now - operating with urgency and discipline

In addition, we look for the following attributes:

• Quality
• Productivity
• Customer Focus

Hilton is a leading global hospitality company with a portfolio spanning full-service hotels, resorts, extended-stay suites, and mid-priced hotels. Hilton is committed to providing exceptional guest experiences and is driven by a vision to spread hospitality worldwide. Our Team Members are at the heart of it all.

Schedule:

Full-time

Brand:
Doubletree by Hilton

Job Focus:
Guest Services, Operations, and Front Office