Area Director of Operations

The Opportunity

We are seeking an enthusiastic Area Director of Operations to join Austin Motel, Hotel San Jose and Carpenter Hotel.

We are a group that values design, attention to detail, and authentic culture. Our properties are rooted in their communities and strive to create a sense of place for every guest.

The Area Director of Operations monitors the daily functions of Rooms, Food & Beverage, and Culinary Division. The role reports directly to the General Manager and provides senior leadership and support to managers and colleagues, ensuring a positive guest experience.

Bunkhouse has a reputation for building memorable experiences that offer more than just a good night’s sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us.

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more!

• Providing senior leadership by developing and assuming key management responsibilities
• Assume the role of liaison between all departments within the hotel
• Supervise departmental performance and provide them council
• Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
• Organize and facilitate departmental meetings, training and goals setting

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Employee responsibilities and job descriptions are subject to review and revision.

• In-depth skills and knowledge of hotel operations
• Possess strong leadership, communication, organization and relationship skills
• Experience with training, financial management and customer service
• Proficient in general computer knowledge
• Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
• A true desire to exceed guest expectations in a fast paced customer service environment
• Ability to work a flexible schedule including nights, weekends, and holidays
• Minimum of 8 years of Hospitality or relevant management experience required

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.