Night Manager

Austin Proper features both inspired interiors by acclaimed designer Kelly Wearstler and is guided by the culinary creativity of Austin tastemaker MML Hospitality. Essentials include 238 rooms and suites, 99 branded residences, four unique settings for dining and drink, a focus on wellness with a dedicated spa and fitness center, and a variety of atmospheric event spaces. And it wouldn’t be Proper without a 5th floor pool deck offering small-batch tequilas and sunset views.

The Night Manager serves as the primary overnight representative of the Front Office, responsible for auditing and reconciling daily financial transactions while overseeing the smooth operation of the front desk during late-night hours. This role blends essential night audit responsibilities with leadership components to ensure strong guest service, operational continuity, and effective communication across departments.

The Night Manager will manage guest interactions, resolve overnight issues, support guest service staff as needed, and ensure accurate financial reporting. The position requires strong problem-solving abilities, attention to detail, and the capacity to act independently as the overnight leader of the Front Office.

• Perform nightly audit functions, ensuring all daily transactions are accurately recorded, balanced, and posted
• Reconcile guest accounts, adjustments, payments, and revenue postings
• Review daily activity reports for accuracy and completeness, resolving discrepancies when needed
• Prepare and distribute end-of-day financial and operational reports to management

• Serve as the overnight lead for the Front Office, ensuring the desk operates according to service standards and hotel policies
• Support and guide overnight front desk and guest service staff, modeling professionalism and proper guest service techniques
• Manage room assignments and coordinate with Housekeeping and Maintenance for any late-night requests or urgent needs
• Oversee key control, cash handling, and compliance with safety and security procedures

• Provide efficient and courteous service for check-ins, check-outs, and overnight guest inquiries
• Resolve guest concerns proactively and professionally, ensuring satisfaction and proper documentation of incidents
• Assist with special requests, room moves, amenity coordination, and VIP needs
• Monitor guest feedback relayed overnight and communicate trends or issues to leadership
• Review and verify accuracy of daily charges, including room rates, amenities, and incidentals
• Process payments, post adjustments, and prepare invoices as required
• Conduct audits of guest accounts to ensure proper billing, flagging any discrepancies for follow-up

• Maintain clear communication with Housekeeping, Maintenance, Security, and day-shift Front Office leaders to ensure continuity in operations
• Document significant overnight events, maintenance issues, guest concerns, and operational updates for management review

• Serve as the point of contact for overnight emergencies, following hotel procedures to ensure guest and colleague safety
• Ensure compliance with safety protocols, reporting unusual activity or hazards immediately
• Support enforcement of security standards, including proper access control and adherence to key procedures

• Bachelor’s degree in hospitality management, Business Administration, or a related field preferred
• A minimum of 2–3 years of experience in front office operations or customer service, with at least 1 year in a supervisory or leadership role
• Experience with Property Management Systems (PMS), such as Opera, Infor
  
  HMS, or similar
• Strong understanding of hotel operations, guest services, and front desk procedures

• Strong communication skills, both written and verbal
• Exceptional interpersonal skills with the ability to remain calm and professional under pressure
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong attention to detail and…