Group & Event Services Manager

Situated in Downtown’s 2nd Street District, Austin Proper Hotel and Residences offers an artful immersion in lifestyle and wellbeing. With an emphasis on collaboration, Austin Proper features both inspired interiors by acclaimed designer Kelly Wearstler and is guided by the culinary creativity of Austin tastemaker MML Hospitality.

Essentials include 238 rooms and suites, 99 branded residences, five unique settings for dining and drink, a focus on wellness with a dedicated spa and fitness center, and a variety of atmospheric event spaces. And it wouldn’t be Proper without a 5th floor pool deck offering small-batch tequilas and sunset views.

The Group & Event Services Manager is responsible for managing and coordinating all aspects of group bookings, meetings, and events at Austin Proper. This role ensures that all group and event clients receive exceptional service before, during, and after their event. The Group & Event Services Manager acts as the main point of contact for group organizers, collaborating with internal teams to ensure seamless event execution and client satisfaction, while driving revenue through successful group bookings and events.

• Serve as the primary point of contact for all group and event clients, guiding them through the planning process, from initial inquiry to post-event follow-up
• Coordinate with clients to understand their event goals, preferences, and requirements, ensuring that all logistical details (e.g., room block, catering, A/V, transportation) are addressed
• Work closely with sales, catering, and other internal teams to ensure event requirements are met and services are delivered efficiently and effectively
• Ensure the successful implementation of event layouts, schedules, and the availability of services and equipment
• Oversee the pre-event details including setup, room assignments, timelines, and client specifications, ensuring everything is prepared to meet client expectations

• Build and maintain strong relationships with group and event clients, understanding their unique needs and ensuring high levels of satisfaction throughout the planning process and event execution
• Provide proactive communication, keeping clients informed and updated on event status, changes, or special requests
• Address and resolve any client concerns or issues promptly and professionally, ensuring a positive experience for the client and guests
• Follow up with clients after their event to gather feedback, assess satisfaction, and identify opportunities for improvement or future business

• Oversee the day-to-day operations of events, ensuring that all services (e.g., catering, audio/visual, décor) are executed according to the event specifications and timelines
• Supervise event staff to ensure smooth event operations, making on-the-spot decisions to resolve any issues that arise
• Ensure all event equipment is set up and functioning properly, liaising with vendors and internal teams to resolve any technical or service-related issues
• Act as the liaison between the client and operational teams during the event, ensuring the smooth transition of event activities and adherence to agreed schedules

• Manage group room blocks, ensuring that the group’s accommodation needs are met in accordance with the event requirements and client preferences
• Track and monitor group bookings, making adjustments as necessary to optimize occupancy and revenue
• Oversee event contracts and ensure that all group agreements are adhered to, including negotiated rates, terms, and special arrangements
• Coordinate with the finance team to ensure proper billing and payment processes for groups and events

• Assist in setting group pricing, including room rates and event packages, ensuring they align with the hotel’s revenue strategy
• Work with the sales and finance teams to manage group budgets, monitor expenditures, and ensure cost-effective delivery of services
• Track and report on event performance, identifying opportunities for up-selling or additional services that can…