Director Of Operations; Hotel

Flik Hospitality Group

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

The Director of Operations (Hotel) will coordinate and oversee all aspects of the rooms division as well as Loss Prevention, and Custodial department (Rowling Hall) in order to obtain maximum efficiency and economy of operations and maximize its full potential with a balanced focus on people, service, and profit.

• Direct the activities of key guest contact departments by giving guidance, leadership, and instruction to department heads. Overall budget approval authority for rooms division departments.
• Direct the activities of key back‑of‑the‑house departments including Loss Prevention.
• Responsible for all facets of outside third‑party inspections with Operational Excellence as related to Housekeeping and Front Office, including execution, correction, training and follow‑up.
• Responsible for the entire UNIFOCUS process to include communication of results and report distribution.
• Monitor/inspect daily areas of responsibility – to ensure services, products, performance, and conference centre environment are of the highest quality.
• Schedules and follow up on guest room, public space and restroom inspections.
• Approves work schedules for Housekeeping, Front Office and Loss Prevention – reviewing the productivity of those departments to coordinate payroll expense with realised revenue dollars.
• Reviews the performance of direct‑report managers and supervisors and makes recommendations regarding wage increases.
• Reports accurate daily financial information to appropriate individuals.
• Supervise the process of fire drills and assists in conducting annual property‑wide Service Training, partnering closely with Director of Human Resources.
• Approve all purchase orders to ensure efficient use of budgeted dollars and guest/associate satisfaction.
• Monitors systems’ accuracy for the proper control of supplies and expenses.

Minimum of an Associate’s degree in Business Management, or Hospitality. Bachelor’s Degree preferred, or the equivalent combination of education and experience.

At least five years’ experience as Director of Front Office Operations, and/or Guest Services, and/or Housekeeping. Experience in the effective management of team members and managers.

Must be a subject‑matter‑expert at property management systems (Opera PMS) and in Microsoft Office products.

Flik is a member of Compass Group USA.

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history…