Sales & Guest Experience Representative

Overview

Sales & Guest Experience Representative — Austin, TX (Full-time)

REPORTS TO:

Sales Manager / Director of Sales / General Manager/ Regional Director of Sales

The Hampton Inn / Home2 Suites East Austin, managed by Vista Host Management & Development Company, offers dual-brand hospitality in a vibrant part of Austin, Texas. Just minutes from downtown Austin, the hotel provides easy access to cultural attractions, live music venues, and tech hubs. With 200+ rooms, guests can enjoy complimentary breakfast, an outdoor pool, and modern amenities suitable for both leisure and extended stays.

The Sales Coordinator combines both administrative and sales skills to support the sales team in booking and organizing group and transient business. This role involves managing client relationships, coordinating events, and ensuring that all client requirements are met effectively. The position is ideal for someone who excels at communication, organization, and delivering exceptional service.

• Enjoys a mix of administrative and client-facing responsibilities, contributing to the overall sales effort.
• Has strong communication skills and the ability to work collaboratively across departments.
• Is detail-oriented, organized, and able to manage multiple tasks efficiently.
• Thrives in a fast-paced environment and is committed to delivering a positive guest experience from booking to event completion.

• Competitive salary with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k Program.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for professional growth within Vista Host’s expanding portfolio.

• Answer phones and engage with walk-in guests with an upbeat and friendly attitude, ensuring a welcoming experience.
• Conduct tours of the hotel and meeting spaces, showcasing facilities and services to prospective clients.
• Assist in negotiating room rates and other hotel services, communicating booked groups to hotel management, and supporting contract negotiations.
• Provide comprehensive support to clients, from initial contact through the completion of their event, acting as the primary point of contact.
• Consistently communicate with all team members, serving as the liaison between departments and clients to ensure a seamless guest experience.
• Collaborate with the sales team to assess departmental progress, adapt sales strategies, and enhance sales efforts.
• Coordinate customer specifications with other departments, responding quickly to customer comments, issues, and requests.
• Maintain organized and legible records, files, and documentation to ensure accurate client communication and follow-up.
• Reach individual booking revenue goals by selling, negotiating, prospecting, and marketing the hotel across social media channels.
• Prepare contracts, proposals, rate agreements, and other necessary documentation, coordinating with relevant hotel departments.
• Resolve issues, complaints, and problems to ensure high-quality service and customer satisfaction.
• Perform other duties as assigned by management to support overall sales objectives.

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to lift up to 20 lbs.
• Strong organizational skills and attention to detail.
• Experience in sales or customer service is preferred, especially in a hospitality setting.

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