Overnight Concierge

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Job Description

Associa is currently looking for a Concierge for Lee Barton Dr, Austin, TX. The Concierge supports the General Manager and works with all onsite employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Concierge will ensure all homeowner concerns and communications are monitored and receive a timely response.

The Concierge actively contributes to the cleanliness and organization of the building, ensuring all back-of-house, storage, and utility rooms are clean, safe and secure. Additionally, the Concierge will ensure the proper supply and cleanliness of all amenity areas.

Shift: Overnight/Weekends

Friday at Midnight until 8am Saturday and then next shift is Midnight Saturday until 8 am Sunday.

• Manage the functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.

• Provide support management in the general operations of the property.
• Foster a positive workplace environment with clear lines of communication.

• Monitor work order process for open items, with follow-through to completion
• Monitor Building Link communications
• Meet and direct contractors and service providers on site as needed
• Walk all amenities, grounds, and BOH areas on a daily basis, making corrections and recommendations

• Responsible for maintaining a consistent level of cleanliness throughout the property.
• Ensures onsite employees are in uniform, name tag, with appropriate hygiene and grooming.

• Manages communication channels (Building Link) to ensure follow-up and protocol is followed
• Train homeowners on Building Link
• Support the concierge team in handling concerns, requests, and problems successfully

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for six consecutive years, and many of our locations have been awarded as Best and Brightest.

$19 hourly rate

• Responsiveness to GM, board, and homeowners.
• Professional verbal and written communication skills.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Proficiency with the Microsoft Office Suite of products (WORD, Excel, Outlook, etc.).
• Detail orientation with a sense of urgency.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.