Operations Supervisor

Overview

Organization
- Hyatt Centric Austin-Downtown/Congress Street

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As an Operations Supervisor, you will play a crucial role in ensuring our guests receive exceptional service throughout their stay.

• Demonstrate strong leadership skills by providing guidance, coaching, and direction to Front Office, Housekeeping, and Food & Beverage associates.
• Lead shifts in any of the three departments offering “on the floor” support, including but not limited to: leading pre-shifts, assigning daily duties, covering breaks, and assisting with hands-on service to meet business demands.
• Assist senior leadership by undertaking basic management responsibilities such as training, scheduling, payroll management, expense control, and conducting interviews.
• Oversee the guest registration process, communicate hotel services, and ensure guest inquiries are promptly addressed.
• Handle various forms of payment accurately and efficiently.
• Conduct guest room inspections, support public area and houseperson duties.
• Assist event operations, including meeting room setups, client support, and service for catered events.
• Maintain open and clear communication channels with both guests and fellow team members to ensure smooth operations.
• Foster a positive work environment and promote teamwork among front office associates.
• Ensure compliance with all company policies and procedures, including health and safety regulations.
• Maintain cleanliness, organization, and compliance with safety and sanitation regulations in all hotel areas.

• Commuter Stipend
• Free Hyatt Hotel Stays
• Deep hotel discounts on stays for you and your family
• Medical/Dental/Vision benefits
• Generous Paid Time Off Plan
• $1,000 educational reimbursement per year
• Adoption Assistance
• Fitness Center access
• Thousands of additional discounts through partners such as Blue Apron, Hertz Rental Car, AT&T and many more!

You've arrived. Hyatt Centric is at the center of some of the most unique destinations—in the middle of the action, in the know and always on-hand to serve up insider knowledge, intriguing tidbits and great conversation over a well-crafted cocktail. We’re a local home base, preparing our guests to explore the best our cities have to offer so they can go forth and discover!

Hyatt Centric all started with a passion for sharing our favorite local spots and stories with our guests. This inspired us to create the perfect launch pad – a unique home base with everything our guests need and nothing they don’t.

Our target guests are the Savvy Explorers. Socially connected guests seeking shareable moments to inspire others. Hyatt Centric is built for savvy explorers who want to be tapped into what’s hot, fresh and exciting wherever they are, especially if it’s off the beaten path. They are smart with their money and look for good value where they can – preferring experiences that aren’t padded with a bunch of extras they don’t need.

They are the influencers, the travel experts within their circles who everyone looks to for travel advice and tips. But they can’t possibly know it all, so they rely on local recommendations from like-minded “savvy explorers” who can point them in the direction of interesting experiences that they can share with their social circle.

Hyatt Centric Congress Avenue Austin is in the heart of downtown Austin, featuring 246 guestrooms, 3,000 sq ft of dedicated meeting space, and two exciting F&B concepts including an 8th floor rooftop bar. The hotel’s boho-chic residential design reflects Austin’s rich history in music and arts, with the common areas showcasing diverse local artists and guestrooms featuring iconic images from the historic neighboring Paramount Theatre.

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous hotel Front Office experience preferred
• Previous Food & Beverage Experience preferred
• Micros Simphony Experience preferred
• Experience with Opera preferred
• Previous leadership/supervisor experience preferred
• Ability to work a flexible schedule that includes: mornings, evenings, weekends and holidays
• Strong emotional intelligence and interpersonal skillset
• Ability to multitask, prioritize tasks, and handle pressure in a fast-paced environment
• Service oriented style with professional presentation skills
• Must have excellent organizational, interpersonal, administrative skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.