Assistant Operations Manager - Front Office

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being? Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you'll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job - it's a chance to align your career with a life in balance.

If you're seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Assistant Operations Manager - Front Office:.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

At Miraval, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each & every guest.

The Assistant Operations Manager is responsible for overseeing the day-to-day processes of Arrival Hosts, Bell/Valet, PBX, Night Audit, and Transportation, while also enhancing the guest experience. This role primarily focuses on Front Office, Guest Services, and Transportation. There may be times where this individual is tapped on to assist in the Housekeeping and Laundry departments Key duties and responsibilities include, but are not limited to:

* Manage Arrival Center Functions:
Oversee the arrival and departure experience, Bell/Valet, PBX, Night Audit, and Transportation.

* Cultivate Positive Culture:
Uphold an encouraging culture, fostering inclusivity and engagement among colleagues and guests.

* Thoughtful and Anticipatory Service:
Anticipate opportunities to enhance guest and colleague experiences.

* Expense Control:
Manage expenses while driving the highest level of customer service.

* Maintain Guest Room Inventory:
Handle room assignments and upsell planning.

* Resolve Guest Concerns:
Address and resolve guest issues promptly and effectively.

* Colleague Development:
Coach and counsel team members and support their respective areas.

* Ensure Proper Staffing Levels:
Maintain appropriate staffing levels and scheduling to achieve customer service goals.

* Guest Billing Resolution:
Analyze, investigate, and resolve guest billing queries and/or complaints.

* Transportation Oversight:
Oversee the transportation operation for the resort and act as a liaison for the resort and our third-party transportation partner

* Conduct Meetings:
Lead department meetings and pre-shifts.