Director of Housekeeping

Grow with us

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.)

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.

• Natural. Nature guides everything we do.
• Modern. Of the time, with an eye on the past and a foot in the future.
• Conscious. Mindful of how our hotels are created and how our guests are treated.
• Discovery. Explorations of surrounding locales.
• Imperfect. Still evolving – we don’t have all the answers.
• Committed. Bettering ourselves and bettering the industry.

1 Hotels invites guests to live in rhythm with nature—offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.

We’re currently seeking a highly motivated and experienced Director of Housekeeping to lead our housekeeping team. The ideal candidate will be responsible for maintaining the highest standards of cleanliness, presentation, and service throughout our property. This leadership role requires strong organizational skills, a hands‑on management style, and a commitment to exceptional guest and team member satisfaction.

The Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service. Inside tip:
Leading by example may lead you to incredible growth opportunities.

• Oversee daily operations of the housekeeping department, including room attendants, public area attendants, laundry, and supervisors.
• Ensure cleanliness and maintenance of guest rooms, public areas, and back-of-house spaces.
• Implement and uphold housekeeping policies and procedures in compliance with safety and sanitation standards.
• Manage staffing levels, scheduling, recruitment, training, and performance evaluations.
• Collaborate with the maintenance, front office, and other departments to ensure seamless guest experiences.
• Monitor inventory levels and ensure adequate stock of linens, cleaning supplies, and equipment.
• Conduct regular inspections of rooms and public areas to maintain quality standards.
• Analyze department performance metrics and drive continuous improvement initiatives.
• Prepare and manage departmental budget, including labor, supplies, and capital expenses.
• Address guest complaints and special requests promptly and professionally.

• 5 or more years luxury hotel experience.
• A post‑secondary diploma or degree would be a plus.
• An expert in housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24‑hour operation.

• Designed by Nature work environment
• Health & Wellness – Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement – We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University – Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program – Earn rewards and pay it forward, while doing all the good you can!

Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood…