Spa Reception Agent

Job Description

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:

Responsibilities:

• Consistently offers professional, engaging and friendly service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Create a welcoming atmosphere for guests during check in and check out.
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spastory.
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Communicate all changes, cancellations and additions to the Spa Leadership team.
• Promote a safe working environment by adhering to Hotel health and safety standards.
• Process transactions and adjustments daily.
• Accept responsibility for cash drawer and ensure it balances at close of shift.
• Perform any duties and responsibilities as assigned, including check lists.
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V