Guest Service Agent - DoubleTree Suites Austin

Job Description - Guest Service Agent - Double Tree Suites Austin (HOT0C95E)

Job Description

Guest Service Agent - Double Tree Suites Austin (
Job Number: HOT0C95E)

Double Tree Suites Austin, 303 W. 15th Street, Austin,

The Double Tree Suites by Hilton Austin is located within two blocks of the Texas Capitol and offers 192 rooms.

Must be able to work AM, PM, weekends and Holidays.

$17.75 per hour.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As a Guest Services Agent, you will greet and register guests and check guests out of the hotel, contributing to outstanding guest service and financial profitability. You will perform the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

We look for demonstration of Hilton values and key attributes.

• Hospitality – we’re passionate about delivering exceptional guest experiences.
• Integrity – we do the right thing, all the time.
• Leadership – we’re leaders in our industry and in our communities.
• Teamwork – we’re team players in everything we do.
• Ownership – we’re the owners of our actions and decisions.
• Now – we operate with a sense of urgency and discipline.
• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all.