Front Desk Supervisor - Austin

Position: Front Desk Supervisor - Hilton Austin
Hilton Austin is looking for an ambitious front desk supervisor to assist their awesome front office team

At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway  Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door

Join the  1 Best Big Company to Work For and enjoy excellent benefits   medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits

** What will I be doing?*
* A
** Front Desk Supervisor
** oversees front desk operations to include:

+ Provides guest service, guidance and leadership to ensure consistent customer service is provided
+ Assigns and instructs team members in details of work
+ Monitors lobby traffic to make staffing adjustments accordingly
+ Resolves customer complaints  Trains, supervises, schedules and assists in evaluating staff

** What are the benefits of working for Hilton? *
* Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Go Hilton travel program: 110 nights of discounted travel
+ Access to your pay when you need it through Daily Pay
+ Hilton Shares:
Our employee stock purchase program  ESPP
+ Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
+ Debt

Free Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at home care
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best in Class Paid Time Off  PTO
+ 401K plan and company match to help save for your retirement

Available benefits may vary depending upon property specific terms and conditions of employment

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands  (Use the "Apply for this Job" box below). hiltonworldwide com/our brands/index php     Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

** Job:
** _Guest Services, Operations, and Front Office_

*
* Title:

** _Front Desk Supervisor   Hilton Austin_

*
* Location:

** _null_

** Requisition :
** _HOT0C7TW
_

** EOE/AA/Disabled/Veterans**