Hotel Door Attendant - Fairmont Austin

Job Overview

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. You have an opportunity to impact millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

• Position:
  Door Attendant

Hourly base pay range: $19–$21 per hour.

Schedule depends on hotel business volumes and will be discussed during interviews. Open availability is recommended.

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401k retirement savings plan. Eligibility depends on classification, length of employment, and hours worked.

The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The role includes opening doors for guests entering and exiting the facility and assisting guests with transportation to off‑site locations.

• Maintain pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; greet guests within five feet with a professional approach, use guest last names, and salutation; approx. 35% time.
• Practice proper Towne Park phone etiquette; post in designated areas when not completing tasks; approx. 15% time.
• Assist guests with room changes, delivery/pickup of items to guest rooms, open all vehicle and hotel doors for guests; approx. 25% time.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about outlets, meeting rooms, amenities, and main attractions; deliver messages/items/guest amenities as requested; approx. 25% time.

• High school diploma or general education degree.

• N/A

• One to three months related experience and/or training, or equivalent combination of education and experience.
• Must be at least 18 years old and able to pass criminal background and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• If providing valet parking or shuttle services, may be subject to additional requirements.

• Knowledge of customer service.

• Read and write standard English.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one‑on‑one and small group situations to guests, clients, and other employees.
• Perform basic arithmetic operations (adding/subtracting three‑digit numbers, multiply/divide with tens and hundreds) using American currency units.
• Understand 24‑hour and military time systems.
• Understand rates applicable to time passed.
• Maintain accuracy and composure while under pressure.

Regularly required to talk or hear. Frequently required to sit or stand for extended periods and may need to run, walk, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Must have close and distance vision, color, peripheral, depth perception, and ability to adjust focus.

Occasionally exert up to 100 pounds of force, frequently up to 50 pounds, constantly up to 20 pounds to move objects.

Majority of work outdoors for extended periods, including the entire shift. Employees subject to environmental conditions including extreme heat and cold. Weather protection may be provided, but not necessarily for temperature changes.

Travel up to 5% may be required.

Job is fairly routine; decisions made within operational instructions. Errors in judgment could affect smooth operation.

The employee has control over resources available only.

Entry level

Part‑time

Management and Manufacturing