Spa Manager

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• Lead, supervise, and support Spa team members in daily operations.
• Ensure smooth, efficient, and guest-focused Spa operations at all times.
• Maintain complete knowledge of all resort amenities, Spa services, products, and hours of operation.
• Uphold Lake House Spa standards consistently with all team members.
• Supervise daily guest interactions and resolve guest concerns promptly and professionally, ensuring follow-up and satisfaction.
• Oversee Spa scheduling, appointment bookings, and service flow for individuals and group bookings.

• Actively participate in forecasting, payroll, scheduling, and labor management.
• Maintain departmental expenses within established budgetary guidelines.
• Assist with inventory management of professional products and supplies.
• Ensure proper linen control and cleanliness of all Spa areas.
Symphony

• Recruit, hire, onboard, train, and retain Spa team Window])))
• Train staff across Spa areas including guest services, sales, and Spa operations.
• Support Company on-line training platform, ensure employee participation, schedule time for compliance.
• Motivate team members to perform at their highest potential.
• Conduct performance coaching, evaluations, and disciplinary actions as necessary.
• Foster a positive, professional, and team-oriented work environment.

• Attend and actively participate in:
  • Departmental meetings
  • Guidance Team meetings
  • Operations meetings
  • Quality meetings
  • Daily stand-ups
• Work collaboratively with other resort departments to support operational goals.

• Attend all required departmental and resort meetings.
• Perform duties within a team-based environment.
• Professionally represent Lake House Spa and Lake Austin Spa Resort at all times, including while on property.
• Maintain LASR appearance and grooming standards consistently.

• Strong accounting, budgeting, and forecasting knowledge.
• Proven leadership and supervisory experience.
• Minimum of two (2) years in a management roleণের থেকে staff supervision.
• Demonstrated Human Resources knowledge and sound judgment.
• Strong verbal and written communication skills.
• Computer proficiency, including Microsoft Excel and Microsoft Word.

• Spa and/or salon experience.
• Hospitality or luxury resort experience.

• Ability to motivate, train, and fairly evaluate staff performance.
• Ability to work independently with minimal supervision.
• Strong organizational, multitasking, and time-management skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to schedule services for individuals and large groups.
• Flexibility to work varying schedules, including weekends and holidays.
• Ability to remain calm, professional, and pleasant in high-pressure situations.
• Knowledge of resort operations and competitive markets.
• Thorough understanding of federal, state, and local employment laws.
• Fluency in speaking, reading, and writing the primary language of the workplace.

• Primarily indoor work environment with controlled temperatures.
• Ability to stand for up to 7 hours per day.
• Ability to lift up to 15 lbs occasionally.
• Requires walking, standing, sitting, reaching, grasping, repetitive motions, and fine motor skills.
• Continuous speaking, listening, and visual acuity required.
• Ability to operate standard office equipment including computers, phones, printers, copiers, and fax machines.

• Regular attendance is essential.
• Due to the cyclical nature of the hospitality industry, flexible scheduling is required based on business needs.
• Attendance at all required training and skill development sessions is mandatory.
• Employees must comply with all Lake Austin Spa Resort rules and regulations for safe and effective operations.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Hospitality
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