Hotel Door Attendant - Fairmont Austin

#
*** At Towne Park, it’s more than a job, you can make an impact.
*** A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Click  for important notices that may be applicable to you.

For more information about our privacy policy, please click .
** Job Details*
* ** Compensation:
** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $19-$21 per hour.

*
* Work Schedule:

** The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interviews. Open Availability is recommended.
** Benefits:
** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.# SUMMARY The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner.  The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations.# ESSENTIAL FUNCTIONS
** Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
**** Descriptive Statement(s) - % of Time
*** Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location-35%
* Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks-15%
* Assists guests with room changes when needed. Assists with the delivery and pick up of items to guest rooms. Opens all vehicle and hotel doors for guests-25%
* Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.  Delivers messages, items and/or guest amenities as requested-25%
** The total amount of time for all functions of the job - 100%**# # QUALIFICATIONS
*
* Education:

*** High school diploma or general education degree
** Required Licensure, Certification, etc.:
*** N/A
*
* Work Experience:

*** One to three months related experience and/or training; OR equivalent combination of education and experience
* For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen
* Must complete the Wheelchair Safety Training course provided by Towne Park
* If providing valet parking or shuttle services, may be subject to additional requirements
** Knowledge:
*** Knowledge of customer service
*
* Skills:

*** Must be able to read and write standard English language
* Must be able to read and comprehend simple instructions, short correspondence and memos
* Must be able to write simple correspondence
* Must be able to effectively present information in…