Front Desk Supervisor

Front Desk Supervisor - Hilton Austin

Hilton Austin is looking for an ambitious front desk supervisor to assist their front office team.

Our hotel is located in downtown Austin, attached to the Austin Convention Center via covered walkway and within two blocks of East Sixth Street nightlife and the Rainey Street Historic District.

We offer excellent benefits: medical insurance, matching 401(k), PTO, tuition reimbursement, and Hilton travel benefits.

• Provide guest service, guidance and leadership to ensure consistent customer service is provided.
• Assign and instruct team members on details of work.
• Monitor lobby traffic to make staffing adjustments accordingly.
• Resolve customer complaints and train, supervise, schedule and assist in evaluating staff.

• Go Hilton travel program: 110 nights of discounted travel.
• Access to your pay through Daily Pay.
• Hilton Shares – employee stock purchase program (ESPP).
• Maternity and parental leave, including 12 weeks paid leave for birthing parents and four weeks paid leave for eligible team members.
• Debt‑free education through Guild Education.
• Comprehensive health insurance coverage for you and your family, including telemedicine and at‑home care.
• Mental health resources and free counseling through the Employee Assistance Program.
• Best‑in‑class PTO.
• 401(k) plan and company match.
• Available benefits may vary depending on property‑specific terms and conditions.

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leaders in our industry and communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

Hilton Austin Conference Center

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office

Mid‑Senior level

Full‑time

Hospitality