Courtyard Austin Domain Area - Front Desk Agent

Courtyard Austin The Domain Area - Front Desk Agent Address 9409 Stonelake Blvd, Austin, TX, 78759 Compensation $17.00/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑to‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Located in the Arboretum area and just 15 minutes from downtown, our North Austin hotel offers easy access to premier shopping and dining, as well as high‑tech companies including IBM, Google, Dell and Oracle. After a long day of work or play, guests can spread out in chic new guest rooms and suites featuring stylish decor, free Wi‑Fi, luxurious bedding and ergonomic work spaces.

Later, guests can grab an evening cocktail and bite to eat from our bistro, then return in the morning for a variety of healthy favorites and specialty Starbucks beverages to jump‑start their day. During downtime, we invite our guests to work up a sweat in our state‑of‑the‑art fitness center, featuring cardio equipment with personal TV screens, cool down by making a splash in our sparkling indoor pool, or socialize under the stars while enjoying our stylish outdoor patio.