Director of Housekeeping

Director of Housekeeping

We’re currently seeking a highly motivated and experienced director of housekeeping to lead our housekeeping team. The ideal candidate will be responsible for maintaining the highest standards of cleanliness, presentation, and service throughout our property. This leadership role requires strong organizational skills, a hands‑on management style, and a commitment to exceptional guest and team member satisfaction.

The Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.

• Oversee daily operations of the housekeeping department, including room attendants, public area attendants, laundry, and supervisors.
• Ensure cleanliness and maintenance of guest rooms, public areas, and back‑of‑house spaces.
• Implement and uphold housekeeping policies and procedures in compliance with safety and sanitation standards.
• Manage staffing levels, scheduling, recruitment, training, and performance evaluations.
• Collaborate with the maintenance, front office, and other departments to ensure seamless guest experiences.
• Monitor inventory levels and ensure adequate stock of linens, cleaning supplies, and equipment.
• Conduct regular inspections of rooms and public areas to maintain quality standards.
• Analyze department performance metrics and drive continuous improvement initiatives.
• Prepare and manage departmental budget, including labor, supplies, and capital expenses.
• Address guest complaints and special requests promptly and professionally.

• 5 or more years luxury hotel experience.
• A post‑secondary diploma or degree would be a plus.
• Expert in housekeeping operations, strong leader with a proven track record in guest and team member engagement and financial performance.
• Excellent communication skills, both verbal and written.
• Flexible and willing to meet the demands of a 24‑hour operation.

• Designed by Nature work environment
• Competitive medical, dental, and vision coverage and an Employee Assistance Program.
• Retirement planning options.
• Paid personal days.
• Career advancement opportunities around the globe.
• SH University for professional development and courses/certifications via an online learning platform.
• Team Member Recognition program – earn rewards and pay it forward.

• Director

• Full‑time

• Other

• Hospitality