Front Office Manager

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Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company.

At the Cambria Hotel Austin Downtown, we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities.

The Front Office Manager oversees all daily operations of the Front Office department, ensuring exceptional guest service, efficient processes, and a warm, welcoming atmosphere. This leader is responsible for team performance, staffing, scheduling, financial goals, and maintaining brand standards for Cambria Hotels.

• Lead the Front Desk, Night Audit, and Guest Services teams to deliver exceptional hospitality.
• Maintain a high level of service by ensuring all associates follow Cambria brand service standards.
• Resolve guest concerns professionally and efficiently, ensuring issues are followed through to completion.
• Monitor guest satisfaction scores, identify opportunities for improvement, and implement corrective actions.

• Oversee daily front office operations, including check-in/check-out, reservations support, guest inquiries, and room assignment.
• Ensure lobby and front desk areas are clean, organized, and welcoming.
• Partner with Housekeeping and Engineering to ensure room readiness and property upkeep.
• Review daily reports such as arrivals, departures, VIP lists, and occupancy projections.
• Maintain compliance with safety, security and operational policies.

• Recruit, hire, train, coach, and manage front office associates.
• Prepare schedules that support operational needs and control labor costs.
• Conduct performance evaluations and provide ongoing feedback.
• Lead by example and foster a positive, team‑oriented environment.

• Manage front office budget, expenses and payroll.
• Monitor and improve departmental performance metrics, including upsell revenue, labor efficiency and guest scores.
• Ensure accurate handling of cash, credit and financial transactions.
• Support revenue management with rate and inventory strategies.

• 2+ years of hotel front office supervisory experience;
  Cambria/Choice Hotels experience a plus.
• Strong leadership, communication and guest‑service skills.
• Proficient in PMS/Hotel management systems (e.g., Choice
  
  ADVANTAGE, Opera or similar).
• Ability to work a flexible schedule including weekends and holidays.
• Strong problem‑solving skills and…