Courtyard Austin South - Front Desk Supervisor

Address: 4533 South IH-35 Frontage Rd, Austin, TX, 78744

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and leading a team to follow that same standard of service excellence.

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check‑ins and check‑outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: Be informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical
  
  Skills:
  
  Enter, track, and report information in the brand systems.

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay (ask your recruiter for details)
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Located just five miles from the Austin‑Bergstrom Airport, Circuit of the Americas, and Downtown Austin, the Courtyard Austin South hotel is one of the most convenient South Austin hotels. For greater productivity, our lobby provides individual media pods, free Wi‑Fi and access to the latest news, traffic and weather via an interactive GoBoard®. Our onsite Bistro offers healthy breakfast items, Starbucks, and evening cocktails with our dinner menu.

Guests can relax in our modern hotel rooms with flat‑screen TVs, plush Marriott bedding, free Wi‑Fi and ergonomic work spaces. We’re a top choice among South Austin hotels for our high‑tech amenities, onsite food and beverage options, and convenient location.