Patient Access Representative

Overview

Job Posting

Title:

Patient Access Representative

Hiring Department: Dell Medical School

Position Open To: All Applicants

Weekly Scheduled

Hours:

32

FLSA Status: Non-Exempt

Earliest

Start Date:

Feb 09, 2026

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Salary Range: $2,566 monthly + depending on qualifications (based on 32 hour work week)

Important: Employment eligibility and compliance information included below.

• Patient Registration:
  Complete patient check-ins and check-outs; collect and verify demographic and insurance information, including identification, contact details, and insurance coverage.
• Appointment Scheduling:
  Schedule follow-up appointments for various services; ensure appointments are logged and confirmed with patients.
• Insurance Verification:
  Verify eligibility and coverage; ensure necessary pre-authorizations and referrals are in place prior to appointments; inform patients of benefits and potential financial responsibilities.
• Payment Collection:
  Collect co-pays, deductibles, and outstanding balances; provide receipts and document transactions; coordinate with the billing department to resolve discrepancies.
• Customer Service:
  Provide high-quality service to patients; act as a liaison between patients and clinical staff; address questions or concerns regarding appointments, billing, and services.
• Data Entry and Record Management:
  Input and update patient information in the Electronic Health Record (EHR); maintain confidentiality and HIPAA compliance.
• Patient Communication:
  Communicate appointment details, wait times, and required pre-visit documentation; conduct appointment reminders and follow-ups.
• Collaboration with Clinical and Administrative Teams:
  Work with providers, nurses, and staff to support workflow and patient care; troubleshoot scheduling conflicts.
• Problem Solving and Conflict Resolution:
  Address patient concerns; escalate as needed; use de-escalation techniques.
• Compliance:
  Ensure interactions comply with policies, legal standards, and insurance guidelines; stay informed on regulations related to patient access and data privacy.
• Phone Call Management:
  Answer calls promptly and professionally; direct inquiries to appropriate departments; provide accurate information on appointments, services, and insurance.
• Other duties as assigned.

• Required: High school diploma or GED; minimum of 2 years in a healthcare setting or customer service; proficiency in EHR systems and scheduling software; knowledge of medical terminology and healthcare insurance plans; strong written and verbal communication; exceptional customer service and conflict resolution skills; ability to multitask in a fast-paced environment; attention to detail and accuracy in data entry; basic math skills for handling payments.
• Relevant education and experience may be substituted as appropriate.
• Preferred: Experience in patient access, registration, or medical office administration; familiarity with HIPAA and compliance standards; bilingual in English and Spanish; experience with insurance verification and authorizations; knowledge of referral and pre-authorization processes; experience in multi-specialty or high-volume medical offices.

• Resume/CV
• 3 work references with contact information (at least one from a supervisor)
• Letter of interest

For applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume when you apply; you may upload additional materials in Application Questions. Ensure all required materials are uploaded before submission.

For current university employees or contingent workers: Apply within Workday by finding UT Jobs; update your Professional Profile as needed. You will be prompted to upload your resume and any additional required materials.

Employment Eligibility: Regular staff who have been employed in their current position for the last six months may be eligible for openings; promotions/transfers may apply without supervisor approval.

Retirement Plan Eligibility: The retirement plan is Teacher Retirement System of Texas…