Medical Assistant, Muskuloskeletal Institute

General Notes Dell Medical School is seeking a Medical Assistant for the Musculoskeletal Institute.

Purpose The Medical Assistant will serve as the primary point of contact throughout the cycle of care for patients served in the Integrated Practice Units (IPUs) at UT Health Austin to include collecting vital signs, conducting patient assessments during clinic visits, and assisting providers during patient exams.

Responsibilities Provide support and guidance to patients who are completing pre-clinic surveys. Work with a multidisciplinary team of providers to identify and schedule patient visits. Follow-up with patients who have not completed surveys to identify and address potential barriers.

Set patient expectations about team-based model and clinic experience. Attend multidisciplinary case conference and team huddles to convey patient's situation and background to the team. As indicated by the patient, attend visit to serve as an advocate and combine treatment recommendations at the end of the visit into a viable care plan.

Establish follow-up of care plan based on preferences and choices (e.g. virtual monitoring, virtual touch points, or in-person/phone follow-up). Facilitate patient's journey through the healthcare system (scheduling, referrals, and obtaining medications). Provide reminders for care plan tasks and support behavior modification.

Serve as the first point of contact for patients served in the IPUs. When appropriate, refer patients to external services to ensure their needs are fully met. Support and assist providers during patient exams, treatments, or procedures. Maintain and restock supplies and equipment for patient exam and treatment rooms.

Support and participate in educational and research initiatives within the clinic. Participate in critical evaluation of patient care to ensure that the program continues to improve and evolve in its care pathways.

Perform other related duties as assigned.

Additional Functions Inventory Management Conducts periodic inventory checks.

Restocks supplies as needed.

Patient Education Provides education and support to patients regarding health conditions.

Instructs patients on medication and dietary plans.

Documentation Assists with updating electronic health records (EHR).Supports documentation for quality improvement initiatives.

Knowledge, Skills, and Abilities Customer Focus Skilled:
Anticipates and meets the needs of patients and healthcare providers.

Effective Behaviors:
Actively listens to patient concerns, provides timely responses, and ensures patient satisfaction.

Technical Skills Skilled:
Proficient in using medical equipment and performing clinical procedures.

Effective Behaviors:
Accurately measures vital signs, administers injections, and performs EKGs.Interpersonal Skills Skilled:
Builds strong relationships with patients and healthcare team members.

Effective Behaviors:
Communicates effectively, collaborates with colleagues, and provides emotional support to patients.

Time Management Skilled:
Efficiently manages multiple tasks and prioritizes workload.

Effective Behaviors:
Schedules appointments, manages patient flow, and completes tasks within deadlines.

Adaptability Skilled:
Adjusts to changing environments and patient needs.

Effective Behaviors:
Responds to emergencies, adapts to new protocols, and remains calm under pressure

Required Qualifications Medical Assistant certification to be completed within the first year of hire. Requires strong analytical, organizational, and problem-solving skills and excellent written and verbal communication skills. Ability to work in a fast-paced multi-physician practice environment;
Ability to develop and maintain effective working relationships with physicians, staff, and patients.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications Certification as a Medical Assistant and 2 years of experience as a Medical Assistant. A good understanding of the care ecosystem in Travis County around social services, transportation, etc. is a plus. Bilingual in English and Spanish. Additional certifications such as:
Registered Medical Assistant (RMA) and proof of current membership from American Medical Technologists (AMT);
Certified Medical Assistant (CMA) and proof of current membership from American Association of Medical Assistants (AAMA);
Certified Clinical Medical Assistant (CCMA) and proof of current membership from National Health career Association (NHA);
National Certified Medical Assistant (NCMA) and proof of current membership from National Certified Competency Testing (NCCT).Salary Range $43,500 + depending on qualifications

Working Conditions Standard office equipment

Repetitive use of a keyboard

May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others

Required Materials Resume/CV3 work references with their contact information; at least one…