Client Accounts Operations Lead - Austin

Overview

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

Job Description

Summary

The Client Account Operations Lead is an advanced level Legal Biller with analytical and job priority sequencing responsibilities. This position will have permanently assigned billing responsibilities, to assume the duties for billing support models to include the highest volumes and fees for institutional, high-profile clients and attorneys. The Operations Lead will be responsible to analyze and prioritize responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures.

As part of the team, the position provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Serves as a proxy for the position’s regional manager as needed and is considered a subject-matter expert in the field of billing. May provide temporary managerial support in the absences of designated regional manager or be a functional supplemental senior-level billing resource during absences, unplanned vacancies and/or during periods of increased work content within a designated regional territory.

Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. This is a full-time, salaried position.

Location

This position will be based in our Austin office and offers a hybrid work schedule, working at least 3 days per week in the office on a to-be-determined basis. Relocation is available in accordance with firm policy.

• Be the Subject Matter Expert in providing dedicated legal billing to Corporate Practice Group Partners in the Austin office.
• Review data for accuracy prior to submitting it; gather and submit domestic and international accrual information based on client requirements.
• Research and resolve electronic billing rejections.
• Research client billing data and provide detailed analysis to attorneys and support staff.
• Track and resolve tickets assigned by the Accounting Service Desk on a daily basis.
• Work across multiple teams of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm.
• Responsible for analyzing and prioritizing responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures.
• Maintain an accurate description of all client billing requirements, which may also include guidelines established by the client’s general counsel. Update and track changes to the requirements as necessary.
• Interact with billing department stakeholders to understand business problems and define solution requirements.
• Analyze legal billing process and supporting systems, and develop business cases, build metrics, and perform reporting. Document and communicate functional and system requirements and build process-flow diagrams. Also, continually review internal processes for opportunities to improve efficiency.
• Apply best practices for effective communication and problem solving, create standardized department reports, analyze data and document areas requiring improvement.
• Support projects and reporting efforts and liaise with project participants and follow up routinely to ensure effective communication and completion of tasks.
• Interface with IT and various departments to support the execution of cross-functional project requirements and perform system testing and requirements validation.
• For US clients: support the full billing cycle to reviewing and editing proformas, seeking requisite approvals for…