Center Of Excellence Coordinator

Overview

Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy since 2012. We focus on personalized, in-home care and serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

Center of Excellence (COE) Coordinator – Austin, TX (Hybrid)
Hybrid

Schedule:

3 Days On-Site | 2 Days Remote

The COE Coordinator plays a critical role in optimizing the patient development lifecycle by ensuring accuracy, efficiency, and compliance across key operational processes. This position is responsible for the strategic coordination of medical records, the timely facilitation of impairment ratings, and the proactive management of communication among internal and external stakeholders. The COE Coordinator serves as a central point of contact, collaborating with Authorized Representatives (ARs), Independent Review (IR) Physicians, and cross-functional partners to ensure seamless service delivery, regulatory adherence, and patient advocacy.

This role requires strong organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced healthcare environment. This is a hybrid role based in Austin, Texas, requiring three days onsite and two days remote each week.

#INDLIC #INDPLIC

• Initiate Medical Record requests; upon receipt provide a thorough review, utilize clinical expertise to research, analyze, and interpret patient medical records, testing, and assessments
• Review, process, and organize medical records with precision to ensure accuracy and completeness
• Foster positive relationships with internal staff and external hospital and medical group records departments
• Coordinate testing orders from IR or Primary Care Physicians, ensuring efficient scheduling and processing
• Compile comprehensive documentation packets for Impairment Rating appointments
• Submit IR packets to respective Authorized Representatives and IR Physicians promptly
• Inform patients of scheduled Impairment Ratings and provide necessary reminders
• Educate patients on the content during an impairment rating interview, utilizing community liaisons for potential support in attending with patient in home when necessary; ensure professionalism and facilitate smooth communication and documentation
• Maintain accurate records of patient interactions, services provided, and outcomes
• Generate documentation to track patient IR progress, monitor AR trackers, and evaluate program effectiveness
• Ensure accurate and up-to-date records of all IRs, providing regular updates to internal and external stakeholders
• Attend COE meetings regularly, contributing insights and ideas to advance objectives
• Provide comprehensive support to all locations, facilitating smooth IR processes and ensuring operational success
• Provide exceptional customer service, fostering harmonious relationships with stakeholders and patients
• Manage DOL correspondences promptly and efficiently, ensuring optimal patient success
• Safeguard sensitive patient information in compliance with HIPAA regulations and legal requirements
• Coordinate effectively with internal staff, ARs, and external medical facilities, maximizing patient outcomes
• Assist patients and stakeholders

• Bachelor’s degree in Healthcare Administration, Public Health or related field preferred
• 1 to 3 years of healthcare experience, proficiency in EMRs, and medical content interpretation
• Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred
• Proficiency in Microsoft Office Suite and other relevant software is required

• Hybrid work environment (after introductory period)
• Company holidays, floating holiday, and birthday holiday
• $100 monthly cellphone reimbursement
• $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more)
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
• Tuition Reimbursement Program
• Employee…