Healthcare Operations Coordinator

Overview

The Healthcare Operations Coordinator works under the general supervision of the Operations Manager or above to assist in day- to-day coordination of operational activities supporting clinical service delivery. The Coordinator is responsible for providing administrative support to the Health Care Delivery Operation Manager or above, as well as other management team members as requested. The Coordinator will assist with tracking, monitoring and controlling business processes, reviewing invoices, tracking service-related data, monitoring deliverables and participating in special projects in alignment with organizational goals.

The Healthcare Operations Coordinator may also be responsible for scheduling meetings and supporting leadership with other administrative needs.

Essential Functions

• Assist operations leaders with the development and documentation of internal organizational charts and operational procedures, including workflows, policies, and standard operating procedures.
• Provides excellent customer service and creative conflict resolution.
• Tracks, organizes and distributes deliverables from partners and internal management, including service line specific, department and contract deliverables such as invoices and reports.
• Coordinates across operational leaders to support operational functions and special projects.
• Provides support in the coordination of special projects and initiatives with internal departments.
• Completes supply chain management activities including ordering, inventory tracking, and stocking and restocking at multiple sites requiring travel between locations in personal vehicle (mileage to be reimbursed according to policy).
• Serves as a liaison with various partners and internal staff at all levels.
• Serves as lead in processing employee expenses, tracking training and software licenses, and other items as requested.
• Works with internal staff to ensure various invoices are tracked, reviewed and validated and that errors are identified in a timely manner.
• Participates in audits or records review as directed by leadership.
• Utilize critical thinking skills to assess project needs, proactively assess gaps and opportunities, and provide recommendations.
• Updates department SharePoint site.
• Supports Operations Manager and above with scheduling meetings.

• Ability to develop credibility, establish rapport and maintain productive communication with colleagues
• Personal presence and ability to clearly communicate effectively with colleagues
• Ability to tactfully receive and provide differing opinions to/from colleagues at all levels
• Critical thinking/problem solving skills
• Basic project management skills, including setting and adhering to timelines, providing timely status updates, effectively organizing tasks or activities, prioritizing and developing a plan of action to complete a task or deliverable
• Ability to reconcile data and make basic assessments and recommendations using data
• Ability to be flexible and positive in a continuously changing environment
• Excellent computer skills, including Word, Excel or other Microsoft products
• Excellent ability to manage multiple assignments and prioritize accordingly.
• Exhibit compassion, vulnerability, and empathy when working with employees and patients and advancing Central Health’s health equity and DEI goals.
• Ability to perform duties that reflect attention to patient centered care that is inclusive and focuses on cultural humility.
• Share a commitment to diversity and inclusion awareness and health equity practices across Central Health.

Minimum Education: Bachelor's Degree (higher degree accepted)

Minimum Experience: 3 years experience working in an administrative role