Patient Access Team Lead

Description

Schedule: Monday - Friday; 12m to 8pm; weekend rotation

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Team Lead today with St. Davids North Austin Medical Center.

St. Davids North Austin Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Learn more about Employee Benefits.

Note:

Eligibility for benefits may vary by location.

Come join our team as a Patient Access Team Lead. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What you will do in this role:

• Staff and order supplies according to budget guidelines and department needs.
• Assist Manager and/or Supervisor in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patients experience expectations.
• Promote and demonstrate excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles. When appropriate, relieve staff members during employee sick/vacation time.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in all registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities to insure adequate staffing and problem-solving.
• Register all patient types.
• Assist in resolving patient concerns.

What qualifications you will need:

• High school diploma or GED preferred.
• At least one year of related experience…