Patient Service Specialist​/Front Desk Admin

Want to be an integral piece of a growing team & incredible environment in a high level sports performance facility? Are you passionate about athletes and helping them achieve their goals through precise programming/training and engagement? If so, ROI wants you to be a part of our team!

ROI Physical Therapy & Sports Performance helps every athlete reach new heights and achieve unbeatable outcomes. From professional to adolescent athletes, we offer the state-of-the-art facility and elite staff to deliver unmatched results for the mind and body. Our mission:
To Build & Re-Build Elite Athletes.

• The Patient Service Specialist is an energetic individual who will be responsible for operations, administrative procedures, inventory control, office staff supervision and task delegation including the following:
• Accurate and timely processing of invoices as well as appropriately managing communications with insurance payers as well as patients, team members and leadership/management
• Overseeing general office operations under the supervision of the executive leadership team, including:
• Answering telephone calls;
• Receiving and sorting mail;
• Greeting visitors to the facility;
• Ensuring the office and facility are equipped with the necessary supplies;
• Coordinating office services, including janitorial, pest control, landscaping, and other third-party vendors;
• Patient eligibility verification, responsible for coordinating with enrollment directors for same day eligibility
• Scrubbing and processing invoices for patients and insurance payers, posting charges within 24 hours of sign off by provider
• Scrubbing and processing payer rejections within 48 hours of receipt of rejection from clearinghouse
• Patient services, to include statements and patient phone calls
• Reconciling patient and insurance payments, including processing payments on a daily basis to support monthly reconciliation
• Reworking denials and unpaid claims, including appeals, re-openings, re-determinations within 48 hours of receipt
• Participating in specialized billing projects on an as needed basis
• Achieve maximum reimbursement for services provided
• Conduct Audits as directed and on an as needed basis
• Maintain detailed documentation with all workflows and patient encounters
• Other duties as assigned

• A welcoming smile and positive attitude
• Strong communication and customer service skills
• Self starter:
  Organized and able to think on your feet
• Leadership skills and the ability to lead by example
• The desire and ability to connect with and serve individuals who prioritize health & wellness
• Ability to multi-task while working in a fast-paced environment
• High school diploma or equivalent
• Minimum of 1 years of management experience and insurance billing