Patient Access Representative, Primary Care Clinics, University Health Services

Job Posting Title

Patient Access Representative, Primary Care Clinics, University Health Services

Healthy horns - University Health Services

All Applicants

40

Non-Exempt

Immediately

Expected to Continue

UT MAIN CAMPUS

General Notes

Our mission at Healthy horns is to enhance the health and well‑being of students' bodies, minds and lives in support of their academic and personal goals.

Healthy horns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well‑being of students' bodies, minds and lives in support of their academic and personal goals.

University Health Services (UHS) is an accredited on‑campus medical facility dedicated to addressing the varied healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.

Benefits:

• 100% employer‑paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin's Human Resources (HR) website at (Use the "Apply for this Job" box below). to learn more about the total benefits offered.

Provide administrative support to Primary Care (first and second floor) departments.

• Front office duties, such as greets students and initiates check‑in and check‑out procedures; manages incoming and outgoing telephone calls for department; schedules new and follow‑up appointments.
• Readily accepts other responsibilities and participates in other activities and committees as assigned.
• Works overtime, weekends, evenings and holiday as needed.
• Demonstrates regular and punctual attendance pattern.
• Exhibits behaviors consistent with organizational values by demonstrating respect and professionalism, adhering to customer service standards and policies, maintaining patient confidentiality, and actively engaging in quality improvement efforts.

• High school diploma or GED.
• Three years of experience with clerical functions working in the front office of a healthcare/medical facility.
• Experience collecting/verifying health insurance information.
• Excellent interpersonal and communication skills and a professional demeanor.
• Accuracy in grammar and punctuation.
• Outstanding organizational skills.
• Attention to detail.
• Demonstrated ability to learn tasks quickly with minimal training and supervision.
• Flexibility with shifting priorities.
• Ability to maintain confidentiality of protected health information.
• Regular and punctual attendance.
• Exhibits customer service‑oriented behavior and excellent public relation skills in all aspects of work.
• Relevant education and experience may be substituted as appropriate.

• More than the required years of experience with clerical functions.
• Certificate of completion of Medical Assistant program.
• Experience working in the front office of a healthcare/medical clinic.
• Experience using Electronic Health Records, Microsoft Word, Excel software Windows environment.
• Experience working in a student health center.

$42,271.20 per year

• May work around standard office conditions
• May work around biohazards
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving
• Exposure to chemicals and commercial items typically found in offices, medical clinics, and building repairs/maintenance.

• Monday through Friday, 8 AM - 5 PM
• Works overtime, weekends, evenings and holiday as needed
• Work schedule to be discussed during interview

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional required materials (letter of interest, references, etc.) will be…