Austin RX Tech - Pharmacy Care Representative - Part-Time

Austin 15 RX Tech - Pharmacy Care Representative - Part-Time

Join to apply for the Austin 15 RX Tech - Pharmacy Care Representative - Part-Time role at H-E-B.

H-E-B operates over 280 pharmacies throughout Texas, employing over 800 pharmacists while maintaining a 6:1 Technician support ratio. Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions.

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

Once you’re eligible, you’ll become an owner in the company, so we’re looking for commitment, hard work, and a focus on quality and customer service. “Partner‑owned” means our most important resources—people—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

HEART FOR PEOPLE – strong team‑orientation, willing to pitch in at any moment for any reason.

HEAD FOR BUSINESS – understanding of how your customer service attitude affects our Pharmacy’s reputation.

PASSION FOR RESULTS – drive to self‑motivate and work with little direct supervision.

• Experience in retail (preferred)
• Strong communication skills

• Provides / role‑models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and PCRs to provide excellent patient care.
• Promotes / fosters “Greet, Ask, and Thank” and H‑E‑B telephone strategies; directs calls to appropriate partner.
• Receives written prescriptions from customers; obtains / verifies demographic and profile‑related information; receives refill prescription numbers (by phone and at drop‑off counter) and obtains profile‑related information; processes written prescriptions and refill numbers into RXEVO.
• Generates prescription‑related paperwork; files / retrieves / maintains prescriptions in the Will‑Call area.
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.).
• Directs customers to counseling window for Pharmacist consultation.
• Obtains / returns tills from bookkeeping; processes customer transactions at register.
• Maintains manual signature capture receipts; scans into RXEVO in a timely fashion.
• Properly processes / clears prepaid prescriptions.
• Ensures all prescription deliveries are finalized; prints RX delivery ledger daily.
• Completes contact patient queue.
• Files / maintains prescription hard copies.
• Assists Technicians and Pharmacists to ensure complete, efficient production for the shift.
• Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events.
• Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps.
• May participate in other professional services activities.

• Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H‑E‑B warehouse or vendor if inventory is short.
• Stages OTC inventory; breaks out into stocking sections, including front‑of‑pharmacy items (e.g., OTC, diabetic supplies).
• Complies with Return to Stock SOP to locate prescriptions via inventory management queue.
• Ensures caps, vials, bags, etc., are correctly stocked.
• Records fridge and freezer temperature logs.

• Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI).
• Complies with TSBP rules and H‑E‑B SOPs to ensure patient counseling is provided on applicable prescriptions.
• Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable.
• Complies with Central Fill check‑in procedures.
• Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines.
• Removes trash from department; complies with trash compactor processes.

• Minimum age 18 (mandatory).
• High school diploma or…