Business Office Supervisor

Overview

Southwest Dermatology and Vein is a physician owned medical practice seeking an experienced and professional Patient Access Supervisor to join our team. Selected candidate will work under direction of our physician owner and practice administrator providing management and leadership to our team. Candidate will be responsible for overseeing 10 employees and 4 locations. While the manager's primary work location is in South Austin, travel to our Buda, Dripping Springs and Manor clinics is a requirement of the position.

• Oversee staff and patient scheduling
• Work with clinical supervisor and front office lead to ensure appropriate staffing ratios based on patient volume
• Review PTO requests, monitor overtime, ensure all employees take breaks/lunches
• Able to interview, hire, coach and terminate staff as appropriate
• Initial point of contact for patient complaints
• Possess knowledge of current labor laws / HR regulations
• Conduct employee reviews
• Ability to resolve conflict in a calm and understanding manner
• Able to enforce Policies and Procedures and update as needed
• Monitor injectable and product inventory
• Work closely with other departments to ensure proper reconciliation of encounters, packing slips, invoices and receipts
• Ensure daily patient payments are reconciled and balanced to cash receipt logs, maintain office petty cash system, receipts and petty cash journal of expenses
• Oversee the repair and maintenance of all office equipment and facilities
• Proficient in medical billing, insurance payments and all aspects of revenue cycle management
• Proficient in Quick Books, Microsoft Excel and Word
• Accounting/Financials using Quick Books – manage practice finances, pay invoices/bills in timely manner, record, reconcile, deliver month end reports to Accountant monthly
• Review and process biweekly payroll
• Regulatory Compliance, training on HIPAA, Employee Manual and all compliance plans along with staying current and updating plans as necessary
• Marketing through print advertising, community outreach and online media
• Oversee IT and Phone systems- PM, EHR and Legacy systems
• Comfortable making decisions and acting on them
• Strong organization and leadership skills

• Bachelor's in Business or Healthcare Management preferred
• Two to five years recent experience in related setting
• Expertise with HIPAA, CMS Compliance Plans, & MIPS
• Quick Books, Microsoft Office (especially Excel)
• Medical terminology and coding, medical billing and experience with electronic medical record systems

• Compensation:
  Commensurate with experience
• Work Remotely: No
• Benefits: 401(k), Employee Discount, Health Insurance, Life insurance, Paid Time Off, Referral program, Vision insurance

• Schedule:
  
  Monday through Friday; 8 am - 5 pm
• Education:
  
  Bachelor's Degree and/or Certification in Medical Billing
• Experience:
  
  Management
  
  Experience:
  
  2 years
• Primary
  
  Work Location:
  
  South Austin (Westgate), with frequent travel required

Southwest Dermatology & Vein is a leader in the fields of dermatology and vein surgery. We are committed to providing the utmost in customer service and creating an inviting, personal experience for each patient and the community we serve. This is cultivated through our staff and expertly trained physicians. We are continually building a team of dedicated, hard-working staff who are committed to providing our patients an outstanding level of service.

We recognize that each employee brings a unique blend of experience, passion and integrity to their role. Southwest Dermatology & Vein is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture for our team. Benefits and 401K options are available for full-time employees.

• How many years of experience do you have working in a Healthcare setting?
• Do you have any experience in a Supervisory or Management Role?
• Please list the Electronic Health Records and Practice Management Systems you are proficient in.
• How many years of experience working in revenue cycle within medical group practices?
• Have you completed a Medical Billing Certification Program or do you have medical billing experience?
• Do you have a degree in Healthcare Administration?
• Additional notes or comments