Patient Service Coordinator

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USPI Hyde Park Surgery Center is seeking a motivated Patient Service Coordinator to join our team. We have 3 OR rooms and perform outpatient surgical procedures in ENT, Orthopedic, Pain Management, and Spine. The position requires weekdays only—no holidays, weekends, or call. Some early mornings and later evenings may be required; the schedule is subject to change based on surgical schedule and flow of the day.

The Patient Service Coordinator will interact with patients and their families, doctors, fellow employees, and vendors. This is a fast‑paced environment driven to reach the highest quality, performance, and patient satisfaction outcomes. It is a full‑time position but requires flexibility in the day‑to‑day schedule. The Coordinator opens the facility on surgery days, so the majority of shifts will start early morning.

With the fluid and seasonal surgical schedule, shift hours and requirements will vary. Duties outside of reception and patient services include, but are not limited to: medical records, procedure estimates, chart development and preparation, working with physicians’ offices to obtain required documentation for procedures, and records database management.

Some medical front office experience is required, with expectation to cross‑train to all front office duties.

• High school diploma or GED
• Minimum 2–3 years of hospital or medical office experience
• Detail oriented with strong verbal and non‑verbal communication skills
• Ability to promote positive relationships with patients and staff and maintain respectful and professional interactions
• Problem‑solving and decision‑making skills, with a genuine desire to work as a team
• Professional appearance and adherence to dress code
• Excellent phone etiquette and exceptional customer service skills
• Willingness to cross‑train to all front office duties, including scheduling
• Willingness to assist in facility culture and patient experience through participation on committees and panels as needed

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care