Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Austin, TX (North Austin clinic)

Hours:
Monday - Friday 7am - 7pm

Full Time

Compensation: $18 - $25 per hour based on experience

This is an entry-level position. Seeking an organized, adaptable individual who can work well with others or independently. Candidate will be required to travel to other locations as needed and to provide outstanding customer service while completing the intake process, insurance verification, authorizations, billing reports, and other tasks. The position requires travel to multiple clinics.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtains required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects copay from patients at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and reports for clean claim processing.
• Responds to all requests for information from patients, other departments and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels to attend all mandatory meetings and in‑service education programs.
• Travels to non‑home location center or other site for coverage when necessary.
• Has a high school diploma or GED.

• Customer service experience
• Knowledge of insurance verification
• Experience in healthcare, medical, or dental office administration

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care