Patient Access Front Office Manager

Texas Health Action pay range

This range is provided by Texas Health Action. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $65,000.00/yr

Texas Health Action (THA) is a community‑informed non‑profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.

Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: (Use the "Apply for this Job" box below)..

We are seeking a Patient Access Front Office Manager to work at our Austin Kind Clinic's with occasional commute to our San Antonio clinic to aid with the delivery of patient care during clinic hours. The Manager oversees all front‑office operations within Texas Health Action's programs, ensuring patients receive efficient, professional, and compassionate service from check‑in to check‑out. This role manages administrative workflows, optimizes scheduling and communication systems, and ensures compliance with policies and patient privacy regulations.

They provide daily leadership and oversight of Medical Reception teams on scheduling, registration, phone communications, emails, automated revenue‑cycle functions, and other assigned processes across the care continuum to ensure a high‑value service is provided to our patients.

• Oversee hiring, training, and supervision of the Medical Reception teams for our Kind Clinic and Waterloo Counseling Center programs
• Ensure timely response to patient requests, questions and complaints, mitigating problems with service lines or products to provide optimal patient care
• Ensure accurate collection of patient demographic and insurance information during registration, including any applicable co‑pays
• Ensure accurate verification of patient insurance benefits and eligibility
• Manage patient appointment scheduling across different departments and providers
• Partner with Clinic Administrators and Patient Access Manager to ensure clinic front desks are staffed to meet patient needs
• Partner with Clinic Administrators to ensure front lobbies are well maintained, cleaned and kept a safe space for patients
• Ensure compliance with office safety regulations for medical reception staff
• Maintain a visible presence in our clinics to support patients and staff directly
• Provide coverage for medical reception staff as needed
• Act as a bridge between clinic administrators and medical reception employees, ensuring that clinic operations run efficiently
• Participate in daily huddles and relevant meetings to review workflow updates, policy changes, and performance targets
• Identify operational issues and suggest solutions to optimize patient care
• Develop and implement front‑desk protocols for communication, confidentiality, and professionalism
• Oversee the implementation of new technologies and systems within the medical reception team
• Oversee medical reception staff scripting, tone, and professionalism in phone and in‑person interactions
• Develop and implement quality assurance tools to effectively monitor and evaluate staff performance
• Prepare reports and analyze data related to medical reception duties and responsibilities
• Work with other supervisors and other management team members to support staff and maximize customer satisfaction for all service lines
• Foster a culture of teamwork, accountability, and customer service excellence
• Consistently provide learning or coaching opportunities, and take corrective action if necessary
• Coordinate meetings, appointments, and travel arrangements for staff, as needed
• Full‑time, exempt position requiring 40 hours a week with some night and weekend hours