Patient Services Representative

Overview

Patient Services Representative at People's Community Clinic

Austin, Texas, United States - Full Time

• Greet patients promptly upon their arrival to the clinic utilizing excellent customer service
• Complete entire check‑in process as patients arrive in a timely, efficient manner
• Thoroughly review and update patient demographics, income, insurance and sliding fee as indicated
• Ensure patient is screened by financial counselors if applicable
• Effectively manage patient flow through the check‑in process and monitor daily appointment schedules
• Communicate effectively with back office support staff and other departments
• Function well as a team with the flexibility to adapt to daily changes in routine or assignments
• Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
• Manage late arriving patients per policy and no‑show appointments as appropriate
• Collect co‑pay and accurately reconcile daily cash
• Complete entire checkout process for patient visits; collect fee tickets and enter all charges
• Serve as cashier; collect payment and set up payment plan per policy
• Schedule follow‑up appointments as indicated

• High School Diploma/GED
• Minimum two years' experience working in a physician’s office or healthcare facility
• Experience with medical billing preferred
• Bilingual in English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities
• Basic computer literacy, including working with databases
• Working knowledge of electronic medical records and practice management systems
• Ability to multi‑task in a high change environment

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage; most employees experience $0 in out‑of‑pocket medical expenses
• Dental & Vision
• Flexible Spending Accountsli>
• Employer paid Life Insurance
• Employer paid Short‑Term and Long‑Term Disability
• Annual Training
• 403(b) with 4% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.