Medical Administrative Assistant

MEDICAL ADMINISTRATIVE ASSISTANT role at Healix, LLC
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Healix Infusion Therapy is seeking a Medical Administrative Assistant to work alongside our nursing team in an infectious disease physician's practice setting in Austin, TX
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As a Medical Administrative Assistant, you will be responsible for assisting patients and their caregivers during each visit to the clinic for infusion therapy treatments. This is an excellent opportunity for an experienced MA who thrives working in a fast‑paced environment. Healix employees are equipped with industry‑leading advanced technology to administer intravenous medications and deliver exceptional service to our patients and physician‑clients.

Our Austin area location is an established medical practice. Healix is proud to call this team of physicians and staff a long‑term partner in patient care. We are seeking candidates who will be committed to their work and are looking for a place to call home.

• Greet all patients and caregivers upon arrival
• Professionally answer all incoming calls from patients, medical practice and Healix corporate staff
• Conduct phone screenings and follow‑up as required and requested
• Properly communicate patient financial responsibility to staff
• Ensure patients are provided payment information and assist with collection and posting of patient payments
• Perform data entry services for the clinical staff as requested by a pharmacist and/or nurse
• Complete all initial RMS data entry for new referrals
• Assist clinical staff with referrals and process all verifications timely through RMS
• Serve as the Infusion Center's Central Scheduler
• Enter patient schedule into practice and Healix systems to ensure schedules are up‑to‑date at all times
• Print and process all lab slips as required
• Ensure all patients are provided follow‑up calls as a courtesy reminder of upcoming appointments
• Maintain inventory of supplies and track orders for delivery
• Assist with daily housekeeping to ensure the infusion center area is clean and presentable for patients and physicians

• High School Diploma and some college hours in related courses, recent related experience, or equivalent combination of education and experience
• At least 2 years experience in medical office setting with front office duties
• Prior experience with verifications and reimbursements
• Knowledge of medical terminology and HIPAA regulations
• Excellent customer service and verbal communication skills
• Ability to work independently and multi‑task in an office‑based setting
• Must be able to function in a fast‑paced environment
• Microsoft Office, EMR, and other medical software experience preferred

Healix is the nation's leader in providing physician office‑based infusion services. Focused on patient and physician peace of mind for over 35 years, Healix offers unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

Our company manages Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in‑office treatment for optimal patient care. Healix is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients.

Studies show that the physician office infusion center setting provides significant site‑of‑care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix‑managed infusion centers soars, with 98% of patients rating their care as excellent. Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing.

As we continue to leverage unique industry expertise in management and service markets, the Healix corporate and clinical teams are dedicated to maintaining focus on patient and physician peace of mind.