Pharmacy Manager

Pharmacy Manager - Sign-On Bonus Available

3 days ago Be among the first 25 applicants

(Job posted by Walgreens. Salary range: $5,565.00 - $6,119.40 bi‑weekly)

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow, improves pharmacy financials, manages inventory effectively, and enhances patient experience.

Manages pharmacy staff performance and engagement, and oversees training, coaching, and formal performance management initiatives.

• Engage patients by greeting them and offering assistance with products and services; resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
• Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity).
• Connect with patients by anticipating needs and proactively offering services; lead efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens, thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.
• Participate and assist in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients and answer questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refer to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
• Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Review, interpret, and accurately dispense prescribed medications as required.
• Ensure the pharmacy operates in accordance with regulations, company policies and standards; establish procedures that promote the efficient workflow of the pharmacy, including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.
• Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Collaborate with Store Manager to define and develop new strategic business opportunities.
• Maintain information technology knowledge of pharmacy systems, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers; support pharmacy staff and patients with technology and find opportunities to improve productivity.
• Ensure insurance claims are processed accurately to prevent payment rejections; resolve patient issues by working with insurance companies and medical providers and participating in third‑party audits.
• Follow‑up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies; suggest alternative medications and answer medical provider questions.
• Perform clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Partner with centralized support for patient registration, exception resolution, and assist with resolving patient issues; in virtual environments, conduct virtual product review by following company procedures and guidelines.
• Manage the maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and…