Virtual Blue Care Coordinator

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions.

Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

Department:
Patient Access & Contact Center

The Care Coordinator is a vital member of the Patient Access & Contact Center team. You’ll support high-quality, accessible specialty care by handling inbound communications, appointment scheduling, insurance verification, and related administrative tasks—delivering a seamless, responsive patient experience.

• Answer incoming calls, voicemails, and messages regarding appointment requests, medical records inquiries, and telehealth access issues.
• Triage and elevate calls to the appropriate subject‑matter expert as needed.
• Schedule new and follow‑up patient appointments.
• Verify insurance and collect applicable copays prior to or at the time of service.
• Monitor and respond to inbound faxes, Simple Chime messages, and Advanced
  
  MD (AMD) communications.
• Route urgent calls and escalations appropriately.
• Monitor inbound Zoom Contact Center (ZCC) queue activity and escalate issues when needed.
• Track and report ZCC metrics and performance indicators.
• Process and manage faxed patient information securely and accurately.
• SCOA‑based staff only: Check patients in and collect copays during in‑person visits at the Specialty Clinic of Austin.
• Perform other duties as assigned.
• All Care Coordinator I responsibilities, plus:
• Serve as a liaison for training new team members.
• Assist with problem solving and resolving patient concerns.
• All Care Coordinator I & II responsibilities, plus:
• Lead and be accountable for new‑hire training and development for 30‑, 60‑, and 90‑day expectations.
• Support Clinical Operations Managers and Directors in various responsibilities.
• Serve as a team lead to disseminate updates on a routine basis.
• Foster overall team productivity.
• Set team goals for daily, weekly, and monthly objectives.

• Bilingual (English/Spanish) a plus.
• Knowledge of medical terminology preferred.
• Quick and accurate data entry.
• Ability to stay calm under pressure.
• Basic understanding of insurance and scheduling.
• Comfort using phone and messaging systems.
• High attention to detail.

• Experience in an office environment using the telephone and computer as primary tools.
• Meets Care Coordinator I requirements.
• Minimum 12 months of experience at TeleMed2U or equivalent.
• Proficient across all areas of the EMR/EHR; able to navigate seamlessly and complete most, if not all, functions.
• Demonstrates cross‑functional aptitude across most areas of the division.
• Meets Care Coordinator I & II requirements.
• Minimum 24 months of experience at TeleMed2U or equivalent.
• Expert in all systems, tools, and EMR/EHR functionality, as applicable.

• High school diploma or GED required.

• Prolonged periods of desk work and computer use.